Account Director - Singapore
About Hiya
At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About the Role
We are hiring a Regional Director to lead business development, carrier partnerships and commercial growth across Southeast Asia. Based in Singapore, you will drive Hiya’s expansion across Singapore, Malaysia, and Thailand. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in a fast-growing region.
You will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. You will define and execute Hiya’s Southeast Asia strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market across the region.
This role is critical to the success of Hiya. You will be a key player in a small but global team that interacts with the largest brand-name Mobile Network Operators in the world.
What You’ll Do
Develop and execute Hiya’s commercial strategy across Singapore, Malaysia, and Thailand
Build and maintain senior relationships with telecom operators, carriers, and strategic partners across the region
Identify, develop, and close new business opportunities
Lead complex commercial negotiations and long-form partnership discussions
Drive revenue growth across new and existing accounts
Represent customer and market needs internally to shape product and go-to-market strategy
Coordinate cross-functional teams to support successful launches and partner growth
Track market dynamics, competitive activity, and regulatory and industry trends across APAC
What We Are Looking For
7+ years in business development, strategic partnerships, enterprise sales, or carrier/operator sales
Proven ability to drive business development across multiple Southeast Asian markets, specifically Singapore, Malaysia, and Thailand
Strong experience working with telecommunications operators or large enterprise accounts
Proven track record closing complex, multi-stakeholder deals
Strong executive presence and relationship management skills
Commercially driven, with sharp strategic thinking and execution capability
Comfortable operating in fast-moving, ambiguous environments
Must hold a valid Singapore work visa or relevant right-to-work status (e.g., Singapore citizenship or Permanent Residency)
Fluent in English; additional regional languages are an advantage
You’ll Likely Stand Out If You Have
Business development experience in Australia and/or Taiwan is a strong plus
Experience in telecom services, mobile networks, voice, fraud, or security products
Existing relationships within the Southeast Asian telecom ecosystem
Experience working with SaaS, platform, or AI-driven products
Exposure to international or multi-market commercial environments
Technical fluency and the ability to engage in solution-design conversations with product, engineering, and data teams
How We Work
Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.
We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.
You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.
Every team member at Hiya is expected to live our core values:
Serve, our customers and partners by holding a high bar for trust and quality
Own, share in success and open up to failures
Lead, listen, show up with a point of view but commit entirely once a decision has been made
Improve, even if it means changing course or contradicting ourselves
Do, rather than observe
How We Invest in You
Competitive salary and annual bonus: Structured OTE with upside tied to market performance.
Hybrid working: Based in Singapore with flexibility on where and how you work.
Annual professional development budget: Dedicated investment in your growth and skills.
Home office support: We’ll help you set up a productive working environment.
International collaboration: Work closely with teams across the US, UK, EMEA, and APAC, with travel to match.
Come Work With Us!
We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.
We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.