Assoc Content Delivery Lead

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

The Content Delivery Lead I supports the planning, organization, and execution of production activities for online professional services content. This hands-on role independently prepares and quality-checks content, manages files and media, maintains production tooling, and keeps assigned work moving through established workflows. Success is defined by accurate, high-quality delivery assets, strong attention to detail, timely follow-through, and early identification of risks and technical issues.

Responsibilities include:

40-60% of your time will include:

• Creating, maintaining, and organizing content libraries, including active and archived data and assets, and preparing files, media, and metadata for production readiness.
• Supporting delivery tooling and workflow management across Jira, Smartsheet, Confluence, Salesforce, and Microsoft 365; maintaining accurate trackers, boards, documentation, and status information.
• Conducting detailed quality assurance checks and making trained corrections using tools such as Articulate Rise; validating links, media playback in Brightcove, accessibility, formatting, and functional interactions.

25-35% of your time will include:

• Contributing to continuous improvement by identifying opportunities to improve production processes, templates, documentation, and individual workflows, including appropriate use of AI tools to increase productivity and reduce manual effort.
• Preparing and maintaining clear documentation and knowledge-sharing materials, so processes and production standards are consistent and repeatable.

15-25% of your time will include:

• Technical Diagnostics: identify defects, errors, and delivery issues during QA and production readiness checks; diagnose issues across tools, workflows, and platforms; independently resolve common issues; partner with Senior Delivery Leads and Engineering to validate fixes; verify resolutions; and escalate complex problems appropriately.

What You’ll Need:

• Bachelor's degree or equivalent experience.
• Minimum 3 years of experience in digital content production, EdTech product delivery, operations, project coordination, or related field.
• Working knowledge of production and workflow tools, with experience learning and working across multiple platforms such as Jira, Smartsheet, Salesforce, Confluence, Microsoft 365, Articulate Rise, and Brightcove.
• Strong problem-solving and QA skills, including the ability to diagnose common delivery issues, follow established processes, and know when to escalate.
• Strong organizational, written communication, and follow-through skills, with the ability to manage multiple priorities and meet established timelines independently.
• Ability to work effectively in a fast-paced environment, manage assigned work independently with limited day-to-day direction, and communicate risks or blockers early.
• Ability to lead or coordinate small projects with a clearly defined scope.

Knowledge and Skills (General and Technical):

• Thorough understanding of digital content production, file management, metadata, and quality assurance principles.
• Excellent written communication and organizational skills, with strong attention to detail, follow-through, and the ability to work independently.
• Proficiency with Microsoft 365 and demonstrated ability to work across multiple business and content platforms.
• Working knowledge of Jira and Smartsheet, including maintaining boards, trackers, and production status information.
• Familiarity with Lean & Agile practices.
• Familiarity with Salesforce, Confluence, Articulate Rise, Brightcove, and related content or business systems.
• Familiarity with project management and agile delivery principles.
• Ability to diagnose and troubleshoot delivery issues across tools, workflows, content, media, and dependencies.
• Ability to use AI tools appropriately to improve productivity, documentation, QA, and production workflows.

The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.

We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.