Credit Controller

Personal & Commercial Lines | Hollard Insure | Inland Region | Hybrid Working

Join a team where your expertise helps drive business success

At Hollard, we believe that great businesses are built on strong relationships, operational excellence, and talented people who take pride in delivering exceptional service. We're looking for a detail-oriented and proactive Credit Controller to join our Personal & Commercial Lines team.

This is more than a credit control role. It is an opportunity to work at the heart of our business, partnering with brokers, intermediaries, and internal stakeholders to ensure healthy premium collections, accurate account management, and a seamless customer experience.

If you enjoy problem-solving, building relationships, working with numbers, and making a real impact on business performance, we'd love to hear from you.

What you'll be doing

As our Credit Controller, you will play a key role in maintaining the financial health of our broker portfolio while ensuring excellent service delivery and operational efficiency.

Your responsibilities will include:

• Managing the collection of outstanding premiums and maintaining healthy debtor accounts.
• Reconciling and allocating premiums received from brokers and intermediaries within agreed timelines.
• Dispatching premium statements, commission statements, and EFT advices promptly and accurately.
• Managing unpaid debit orders, unallocated cash, and account discrepancies.
• Conducting age analysis and bank reconciliations to support sound financial controls.
• Investigating and resolving exceptions arising from automated bordereaux uploads.
• Producing accurate monthly reporting and supporting national credit control initiatives.
• Building strong relationships with brokers and internal stakeholders to resolve queries efficiently.
• Identifying process improvements that enhance operational effectiveness and customer satisfaction.