Quality Supervisor

Hood Container Corporation is seeking a motivated, hands-on Quality & Safety Supervisor to support our Chicago Packaging Services facility. We are looking for a leader who is committed to maintaining a safe work environment, ensuring product quality, and driving continuous improvement across plant operations. In this role, you will partner closely with the Plant Manager and department leaders to implement and advance the facility's Quality and Safety objectives, promote a culture of accountability, and ensure compliance with company policies, regulatory requirements, and customer expectations. You will also serve as a key liaison between customers and the production team, helping address quality concerns, resolve issues, and strengthen overall operational performance.

How you will contribute:

• Oversee the plant's overall quality/safety management process in accordance with the company's Quality /Safety Policy and provide leadership and direction to the Quality Control team.
• Develop, implement, and train employees on new and existing safety guidelines, quality management systems, procedures, and best practices.
• Establish, maintain, and monitor quality standards, performance metrics, and improvement initiatives to ensure consistent product quality.
• Collaborate with the Customer Service Manager, Design Manager, and Plant Operations Managers and Supervisors to ensure customer requirements and product specifications are understood and consistently met.
• Serve as a key point of contact for customer quality concerns, providing assistance and feedback related to quality issues, job specifications, and customer products. Lead root cause analysis, corrective actions, and follow-up communication with customers.
• Coordinate and facilitate internal and external regulatory and customer audits related to quality and food safety systems, including ISO, AIB, and other applicable standards.
• Identify opportunities to reduce customer credits, minimize quality-related losses, improve production efficiency, and reduce overall operating costs.
• Establish, track, and communicate goals and performance metrics related to internal and external customer complaints, ensuring timely resolution and continuous improvement.
• Manage supplier quality performance, including supplier audits, issue resolution, and corrective action follow-up.
• Provide leadership and oversight of plant safety initiatives, promoting employee engagement, safe work practices, and compliance with applicable safety regulations and company policies.
• Partner with plant leadership to identify workplace hazards, investigate incidents, implement corrective actions, and drive continuous improvement in overall safety performance.
• Provide coaching, training, and guidance to employees and supervisors to reinforce quality standards, safety expectations, and accountability throughout the facility.

What it takes:

• Knowledge of quality management systems, regulatory requirements, and audit processes, including ISO and AIB.
• Experience leading teams, conducting investigations, and implementing corrective and preventive actions.
• Strong analytical, organizational, communication, and problem-solving skills. Manage multiple projects, prioritize effectively, and thrive in a complex, fast-paced environment
• Bachelor’s degree in Quality, Safety, or related field preferred.
• Bilingual in Spanish is a plus
• Government or professional training and compliance courses (e.g. OSHA 30-hour training) are preferred.
• Agility to effectively manage multiple projects, prioritize accordingly, and thrive in a complex, fast-paced work environment.

Our Story:

Hood Container Corporation is a family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drives our business. Over the last eight years, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business and building close relationships with our customers.

Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.

Our Vision: A unified culture that creates innovative customer solutions.

To learn more about us: To learn more visit hoodcontainer.com or follow us on social media - LinkedIn, Facebook, Instagram, and YouTube.

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