Barista

Position Summary:

The Barista will provide an amazing experience for their guests by preparing tasteful beverages, serving ice cream, keeping a clean workspace and assisting Dockside restaurant with hot beverage service. The Ice cream shop crew is knowledgeable about the City Cruises Gananoque vessel operating schedule, the 1000 Islands and public amenities. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.

*Please note this is a seasonal/contract position*

Crew Benefits:

Competitive Wage

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Duties and Responsibilities:

Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.

Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately

Understands and follows all policies and procedures relating to the crew’s role within the company.

Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.

Responsible for brewing coffee, scooping ice cream, and selling a selection of bakery items.

Developing and maintaining knowledge of coffee and ice cream flavours to educate guests and colleagues about the selection.

Accurately take orders and is diligent with punching correct item for sale into Point-of-Sale system, followed by serving correct item.

Knowledge of basic math; capable of managing notes and cash handling.

Speaking and interacting with both new and regular customers, contributing to a positive work environment.

Maintaining a clean and sanitized working environment, that which follows all health and safety guidelines, including all daily & weekly checklists.

Regularly performing stock checks and submitting inventory count twice a week to ensure Kitchen Supervisor has proper inventory levels for reordering.

Other duties as assigned by the manager or supervisor on duty.

Requirements & Qualifications:

O.S.S.D. or equivalent as recognized by the Ministry of Education.

One (1) year customer service experience is preferred.

Safe Food Handling Certificate is preferred.

Energetic, enthusiastic, service oriented and self-directed personality essential.

Basic math and computer skills required.

Will be closely supervised; accepts all training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members. 

Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset.

Must be able to effectively understand and convey written and verbal information to guests and coworkers.

Must possess a service orientation – actively looking for ways to help others.

The nature of the work may be strenuous. Will work for extended periods of time in any weather condition without sitting.

Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.

Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.

Will be required to be available for work on all weekends during July & August including major holidays. 

Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).

Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.

If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)

City Cruises Canada does not use AI technology in any part of the recruitment process