Ticket & Retail Sales Agent
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Jan 29, 2026. Hornblower Canada Company scores A on the Alion truth index.
Position Summary:
The successful Ticket & Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. The Ticket & Retail Sales Attendant reports directly to the Ticket & Retail Sales Manager.
Please note this is a seasonal/contract position.
Crew Benefits:
Competitive Wage
Retention Bonus - up to $500.00!
Complimentary Cruise Tickets & Uniforms
Crew Recognition Awards
Crew Referral Program - up to $200.00 per referral
Crew Events
Paid Training
Duties and Responsibilities:
Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
Explain products or services and prices, and answer questions from guests
Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
Make and confirm cruise reservations using telephones, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
Resolve customer complaints regarding booking, ticketing and special boarding needs
Address guests by name and recognize their special occasions
Assist with retail inventory and stocking shelves
Explain and advertise local products sold in gift shop
Use Point of Sale system to cash out guests cruise tickets and retail items purchased
Contact guests about changes to their cruise date, time or departure location
Follows all safety policies, departmental policies, and service standards
Adheres to all health and safety regulations
Additional job duties as assigned
Requirements & Qualifications:
O.S.S.D. or equivalent as recognized by the Ministry of Education
Must have a minimum of one (1) year customer service experience
Required to use computers and computer applications such as Microsoft Word & Excel
Must have excellent oral communication skills – expression, listening and comprehension
Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
Cash handling / basic math skills are required; agents collect money from guests, and return proper change
Must be reliable, responsible, and dependable
Will work for extended periods without sitting
Will be required to be available for work on all major holidays
Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
Must possess a service orientation
Must be careful about details and thorough in completing tasks
Must deal calmly and effectively with high-stress situations
If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire)
City Cruises Canada does not use AI technology in any part of the recruitment process.