Technical Support Specialist - Cybersecurity

Intro

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise?

Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!

We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.

This is a full-time, permanent (CDI) position based at our Montreal, QC site.

Your Job

• Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements.

• Build personalized customer relationships by delivering an exceptional client experience.

• Escalate incidents to the development team and ensure their follow-up until resolution.

• Communicate customer feedback to the product development team.

Your Profile

• Strong understanding of basic network protocols and email security

• Excellent logical, analytical, and problem-solving skills

• Customer service orientation with the ability to manage high-level clients under pressure

• Experience troubleshooting SMTP issues on Hornetsecurity products

• Professional proficiency in English and French - any additional language is a plus

Your Benefits

• Free space for innovation and autonomy in a fast-growing international company & Opportunities for personal and professional development.

  Short decision-making processes and flat hierarchies in an open work environment.

• Additional sick leave days and public holidays & Home-office option and flexible working hours.

• Collective insurance plan & Be-Active Bonus - we support your health with a contribution towards your membership in fitness and sports clubs.

• “Way to Work” goodie & Team events and regular global meetings.

• Temporary employee exchange program - opportunity to work at our global offices and explore the world (e.g., Malta, Madrid, Berlin, Washington D.C.).