Technical Support Specialist - Argentina

Intro

Your Job

• You will diagnose and resolve our corporate clients‘ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
• You create support tickets and process them to final resolution.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You remain alert to messages from the incident notification system and inform the response team when incidents arise.
• You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
• You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA.
• You convey customer feedback to product development staff.
• You interact with other teams to provide comprehensive and high-quality support.
• You help in user education.
• You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.

Your Profile

• You have a vocational education in information technology.
• You have experience in IT support.
• You have excellent logical, analytical and problem-solving skills.
• You have a very high level of English (both written and spoken).
• You are customer focused - must have good people skills, be friendly and helpful.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.
• You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP.
• You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow.
• You are a quick learner and self-starter.

Your Benefits

• Room for innovation and independent action in a forward-thinking company.
• Short decision-making processes and flat hierarchies in an open working atmosphere.
• Personal and professional development opportunities.
• Temporary Employee Exchange Program - support to work at our global office locations and explore the world (e.g., Germany, Malta, Madrid, Montréal, Washington).
• Home office option and flexible working hours.
• No dress code - come to work in the attire in which you feel comfortable.
• Delicious coffee, tea, soft drinks, and fresh fruit available.
• Be-Active Bonus - subsidies for your fitness memberships.
• Unlimited contracts - we are looking for hornets who want to grow with us in the long term.