Guest Experience Agent / Concierge_Kefalonia

RESPONSIBILITIES

• Welcoming guests upon arrival and assisting with check-out procedures
• Identifying guest preferences, needs, and special requests prior to arrival
• Informing guests about hotel facilities and promoting hotel services
• Excellent cooperation with other hotel departments
• Handling and resolving urgent/emergency situations
• Ensuring guest satisfaction and managing guest requirements
• Managing and resolving guest complaints

QUALIFICATIONS

• Degree in Hospitality/ Tourism.
• 2-3 years minimum experience as a Front Office/concierge employee in a 4* or 5* Boutique Hotel.
• Excellent command of both English and Greek language is essential.
• Very good knowledge of a second foreign language will be considered as an asset.
• Self-motivated, enthusiastic and customer oriented.
• Excellent PMS and MS Office skills.
• Well-groomed with strong communication and interpersonal skills.
• Teamwork spirit.
• Ability to multitask.

An attractive package of benefits is offered according to qualifications. 

Should you wish to be a member of HotelBrain team, please send us your CV with a photo.

All applications will be treated in the strictest confidence.