MS 365 Modern Works Engineer

Job Purpose

• To own and manage the organization’s Microsoft 365 and Azure modern workplace environment, ensuring it is secure, well-governed, and optimized for productivity, while maintaining internal capability and reducing reliance on external vendors.

Job Responsibility and Accountability

• Own and administer the full M365 tenant: user lifecycle, licensing, Exchange Online, Teams, SharePoint, OneDrive, and security settings.
• Implement and maintain Microsoft Entra ID: identity governance, conditional access, MFA, and SSO.
• Manage Microsoft Intune: device enrolment, compliance policies, mobile device management, and endpoint profiles.
• Administer Microsoft Defender for Business: endpoint protection, threat monitoring, and incident response.
• Design, build, and maintain the ICT SharePoint Knowledge Repository — central platform for runbooks, training materials, and documentation.
• Support business units in SharePoint site design, permissions, and content governance.
• Administer Teams governance: team/channel policies, meeting configuration, and D365 integration.
• Administer the Power Platform tenant: Power Apps, Power Automate, and Power BI workspace governance.

Support on Power Automate solutions.

• Implement Power Platform governance: DLP policies, connector policies, and environment management.
• Own the day-to-day IT24 AMC relationship: log tickets, attend monthly reviews, manage SLA compliance.
• Maintain the IT24 AMC scope-of-service schedule; ensure out-of-scope work is approved by the Head of ICT.
• Maintain internal knowledge sufficient to independently supervise and quality-check all IT24 deliverables.
• Provide structured cross-training to on Entra ID and Azure AD first-response tasks.
• Own M365 platform training content — developing Teams, SharePoint, OneDrive, and Intune user guides and e-learning materials; contribute sessions and materials to the departmental training programme, covering M365 adoption for all staff.
• Maintain complete M365 tenant configuration documentation in the ICT Knowledge repository.
• Actively support the technical setup, configuration, testing, and go-live of all active transformation programs, including D365 F&O, Microsoft Modern Workplace (M365), D365 CRM, D365 HRMS, Power BI, and the Retail E-Commerce and B2B platforms — contributing within the scope of this role.
• Provide hands-on user support during UAT, go-live, and the post-go-live hyper care period for each platform; ensure issues raised by users are triaged and resolved or escalated promptly.
• Maintain readiness documentation and personal runbooks for all transformation platforms within scope; update the ICT Knowledge Repository within five working days of any configuration or process change.
• Participate in project working groups, testing cycles, and go-live events as directed by the Head of ICT; raise risks and issues proactively through the programme governance process.
• Any other duties assigned by the supervisor.

Qualification

• Bachelors degree in information technology or a related field.
• Microsoft 365 Certified: Administrator Expert (MS-102) 
• Microsoft Azure Administrator Associate (AZ-104) — desirable.
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900) — desirable.
• Minimum 3 years administering Microsoft 365 in a production enterprise environment.
• Proven hands-on experience with Entra ID, Intune, Exchange Online, Teams, and SharePoint.
• Experience managing an external IT partner under an AMC or SLA framework.
• Power Platform administration experience preferred.

Key Skills

• Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive.
• Microsoft Entra ID: conditional access, MFA, SSO, identity governance.
• Microsoft Intune: device management, compliance, app deployment.
• Microsoft Defender for Business: endpoint protection and monitoring.
• Power Platform: governance, DLP, environment management.
• Azure fundamentals: compute, storage, networking.
• PowerShell scripting for M365 administration.
• Team player; strong customer focus; excellent communication skills.