Manager II, Platform Engineering (Compute) - Brazil

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace

Compensation starts at 8 500 USD per month (b2b contract)

Role Overview

As a Manager II, Platform Engineering, you oversee the teams that build and operate the compute platform every Housecall Pro engineering team relies on, driving the delivery of reliable, scalable, and

cost-efficient infrastructure that aligns with business objectives. You focus on both tactical execution and strategic direction, ensuring that operational practices are efficient, collaborative, and effective.

You work cross-functionally with engineering teams, security, and finance to translate their needs into platform capabilities, balancing innovation with the need to keep our production systems stable, secure,

and within budget. Additionally, you play a key role in mentoring and developing engineering talent within your teams, fostering a culture of accountability, technical excellence, and continuous improvement. Our

team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead and manage a team of platform engineers, ensuring timely delivery of platform projects and operational outcomes
• Collaborate with engineering teams and other stakeholders to understand their needs, define project requirements and prioritize work
• Ensure best practices in infrastructure development, including code reviews, testing, infrastructure as code, and safe, progressive rollouts
• Mentor and coach engineers, fostering both personal and technical growth within the team
• Monitor the team's progress and remove roadblocks to maintain project momentum
• Facilitate cross-functional collaboration to align platform efforts with business goals
• Oversee the technical design and architecture of the compute platform, including container orchestration, autoscaling, and deployment tooling
• Implement and promote a culture of continuous improvement, identifying opportunities to improve operational processes and tools
• Manage team performance and provide feedback through regular performance reviews
• Own the reliability of the platform, including service level objectives, monitoring, and alerting
• Lead incident response for platform issues, run blameless postmortems, and ensure follow-up actions are completed
• Maintain a healthy and sustainable on-call rotation across a distributed team
• Plan capacity ahead of business growth and manage cloud costs, working closely with finance on budgeting and forecasting
• Keep the platform current and secure, including regular version upgrades, patching, and security guardrails
• Balance support requests, maintenance, and roadmap work so the team can deliver on its commitments
• Stay current with industry trends and technologies, ensuring the team is utilizing the best tools and practices

Qualifications:

• 7+ years of experience in infrastructure, platform, or site reliability engineering
• 4+ years in a people leadership or management role
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Strong knowledge of software development methodologies, tools, and processes (i.e., Agile, Scrum, Kanban)
• Hands-on experience running Kubernetes in production at scale (i.e., Amazon EKS)
• Deep experience with AWS, including compute, networking, and identity and access management
• Experience with infrastructure as code and GitOps tools (i.e., Terraform, Terragrunt, ArgoCD)
• Experience with version control systems (i.e., Git) and CI/CD pipelines (i.e., GitLab CI)
• Experience with observability and monitoring platforms (i.e., Datadog)
• Proficiency in scripting and automation languages (i.e., Python, Go, Bash)
• Experience managing on-call rotations and leading incident response
• Proven track record of delivering complex infrastructure projects on time and within scope

What will help you succeed:

• Excellent technical aptitude as well as superior project and people management skills
• Ability to work and scale within a fast-growing and agile company and to think and plan strategically
• Proven track record of building a culture that encourages autonomy, innovation, teamwork, and productivity
• Excellent written and verbal communication skills suitable for working with different audiences
• Ability to stay calm and organized under pressure, and to lead others through production incidents
• Experience treating an internal platform as a product, with a focus on the developer experience
• Familiarity with the runtime behavior of large Ruby on Rails applications

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

**This job description serves as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, we may revise, add to, or delete from your job duties per business needs. This role is also open to candidates in  Brazil. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience. 

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.   

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.   #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

Any specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.