AMS Strategic Alliance Partner Programs Operations

Description -

Oversees the E2E process for Alliance Partner Programs Operations to ensure successful reimbursements within an assigned region or business scope. Applies intermediate-level knowledge of Alliance operations, partner guidelines, compliance requirements, and financial processes to resolve moderately complex business and operational issues.

Works independently within established policies and procedures, exercising judgment to determine appropriate actions while collaborating with Finance, Marketing, Alliance teams, and other stakeholders. Provides analysis and recommendations for process improvements to achieve operational excellence.

Responsibilities:

• Execute Alliance Partner Program activities according to established guidelines, processes, SLAs, and compliance requirements.
• Review activity requests, marketing plans, creative materials, and Proof of Performance documentation for completeness and compliance.
• Manage activity registration, claims, reimbursements, and related transactions in HP and partner systems.
• Monitor fund utilization, claims performance, reimbursement status, turnaround time, and operational KPIs.
• Perform reconciliations and control checks and support audit-readiness activities.
• Analyze operational issues and data, identify root causes, and recommend appropriate solutions or process improvements.
• Work with Finance, Marketing, Alliance teams, Activity Owners, and other stakeholders to resolve moderately complex operational issues.
• Provide guidance on established processes, documentation requirements, and partner guidelines.
• Maintain process documentation, reports, trackers, and knowledge materials.
• Support training, automation, standardization, and continuous-improvement initiatives.
• Identify and escalate compliance, financial, or operational risks requiring higher-level review.

Education and Experience Required:

• Bachelor's degree in Business Administration, Marketing, Finance, Operations, or a related field, or equivalent relevant experience.
• 2-4 years of relevant operational experience.

Knowledge and Skills:

• Proactive, customer-focused, and continuous-improvement mindset.

• Strong written/oral, communications and analytical skills.
• Strong attention to detail and financial/process accuracy.
• Strong interpersonal skills; ability to work as part of a team.
• Ability to interface effectively with multiple levels of the organization and functional disciplines.
• Proficiency in Microsoft Excel and business reporting tools; Power BI or automation experience is a plus.
• Ability to prioritize across multiple activities to meet established deadlines.

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "