GSB- CLM Data & AI enablement Lead

Description -

Role Description

GSB Sales Operations is undergoing a significant transformation toward simpler, more standardized, data-driven and automated operations.

The CLM Data & AI enablement Lead will play a key role in enabling this transformation by redesigning end-to-end processes, simplifying operational complexity and translating business needs into scalable automation, data and AI-enabled capabilities.

Working closely with GSB Sales Operations, Process Enablement, Data & Insights, Technology Enablement and key stakeholders across Sales, GBU, CBM, GTM, Finance, Services and Commercial teams, this role will help translate business priorities into scalable operational capabilities that improve productivity, simplify operations, strengthen controls and support the evolution toward an AI-enabled Sales Operations organization.

Key Responsibilities

CLM Data & Enablement

• Assess and oversee the complexity of the existing contract landscape, identifying opportunities to simplify, standardize and streamline contract structures and related operational processes.
• Support initiatives to improve structuring and use of contract metadata, enabling automation and AI use cases
• Analyze and interpret complex data sets using statistical and analytical techniques to identify trends, patterns and actionable insights that support business decisions and improve organizational performance
• Drive WW contract enablement for new business solutions, translating evolving requirements into contract additions or modifications and ensuring seamless downstream and regional integration.

Automation & AI

• Identify, prioritize and drive automation and AI opportunities that improve productivity, process quality, scalability, sales & customer experience.
• Ensure processes are designed to enable seamless information and data flows across applications, functions and operational teams, minimizing manual handoffs and reconciliation.
• Act as a bridge between Process Optimization and Data & AI team, ensuring alignment between process design, data availability, business requirements and AI implementation.

Governance & Continuous Improvement

• Partner across Operations, IT, Process Optimization, Data & Insights, Finance, Services and Commercial organizations to deliver business transformation initiatives.
• Ensure alignment between business processes, data architecture, technology capabilities and operational execution.
• Establish governance mechanisms that strengthen process consistency, business controls and operational reliability.
• Monitor implemented solutions to identify further automation, simplification and optimization opportunities.
• Help build an operating model where process, data, automation and AI evolve together.

Preferred Qualifications

• Bachelor's or Graduate Degree in Business, Engineering, Operations, Information Systems, Data, or equivalent experience.
• Typically 5+ years of experience in process engineering, business transformation, operational excellence, automation, program management, or related disciplines.
• Demonstrated experience driving complex, cross-functional transformation initiatives from design through implementation.
• Experience partnering with Data & Analytics, AI and Technology teams to develop scalable digital capabilities.
• Strong expertise in business process redesign, process mapping, automation, operational governance and continuous improvement.
• Experience translating business processes into functional, system, data and automation requirements.
• Experience or strong understanding of contract lifecycle management, contract data and metadata, billing, installed base management, Lead-to-Cash or Post-Sales Operations.
• Experience with enterprise platforms and productivity tools such as ServiceNow, SAP/QAD, Microsoft Dynamics, Jira, Power BI, Microsoft Power Platform, or similar technologies.
• Strong analytical and problem-solving skills, with the ability to connect process, data and technology perspectives.
• Strong stakeholder management, communication and influencing skills, with the ability to operate effectively across a global, matrixed organization.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO)-

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

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