Inside Presales Technical Consultant - Collaboration

Description -

Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation; it’s who we are and what we have been doing since 1939. We keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.

We are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultants (TC) team as an Inside Presales Technical Consultant - Collaboration role within the Global Services & Solutions organization, making technology that powers human connection that simply works, then steps out of the way. We’re changing how the world communicates and collaborates.

Job Summary

This role is responsible for building strong relationships with key customers and stakeholders, advising and influencing their strategic decisions, and tackling unique customer issues-particularly around enterprise collaboration and unified communications solutions. The role collaborates with internal and external teams on account planning, sales strategy, and customized HP collaboration and video conferencing solutions, while mentoring junior team members. The role navigates complex technical customer challenges involving cloud, SaaS, and HP collaboration technologies and works toward customer satisfaction and the organization’s growth.

Responsibilities

• Leads the design of complex, innovative, and strategic solutions-including enterprise collaboration, video conferencing, and unified communications environments -that address unique customer challenges and align with the organization’s long-term goals.
• Fosters deep and strategic relationships with key customers and stakeholders, acting as a trusted advisor and influencing their business and technology decisions related to modern workplace, hybrid work, and collaboration strategies.
• Delivers compelling presentations and demonstrations to executive-level customers, articulating the value proposition of the organization’s solutions, including HP video conferencing systems, conference phones, and professional headsets, aligned with customers’ business goals.
• Develops and executes strategic account plans for high-profile customers, coordinating with sales teams to ensure long-term customer satisfaction and growth, particularly within collaboration and unified communications solution deployments.
• Leads the design and implementation of highly intricate integrations between HP collaboration endpoints and third-party or cloud platforms (e.g., Microsoft Teams, Zoom, Webex), showcasing the organization’s ability to seamlessly connect diverse technologies.
• Tackles intricate technical challenges and unexpected customer issues related to audio quality, video performance, device interoperability, and cloud integration, applying innovative problem-solving skills to complex scenarios.
• Leads or contributes to high-impact initiatives that drive revenue growth, improve operational efficiency, or enhance customer experience through optimized collaboration and conferencing solutions.
• Identifies potential risks associated with complex collaboration architectures (e.g., network readiness, device management, interoperability) and develops mitigation strategies to ensure successful project outcomes.
• Organizes and facilitates innovation workshops, evaluations or PoCs focused on modern collaboration use cases, enabling customers to explore new approaches using HP collaboration and cloud-based solutions.
• Acts as a mentor to junior team members, guiding their professional growth, sharing deep expertise in HP collaboration products, cloud services, and consultative selling, and promoting a culture of excellence and continuous improvement.

Key Highlights:

• The job provides continuous face-to-face, hands-on, and virtual sessions on cutting-edge enterprise collaboration, video conferencing, and unified communications environments both locally and internationally.
• The ideal candidate should have a genuine passion for technology and native-level or high-level proficiency in English, with proficiency in another language considered a significant advantage.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, Computer Science, related discipline, or commensurate work experience or demonstrated competence.
• Typically has 3-7 years of work experience, preferably in technical selling, consultative selling, presales engineering, account management, or enterprise collaboration solutions.

Preferred Certifications

• None required (Certifications are a plus.)

Knowledge & Skills

• HP collaboration solutions, including video conferencing systems, conference phones, speakerphones, and professional headsets
• Unified Communications (UC) and collaboration platforms (e.g., Microsoft Teams, Zoom, Webex)
• Knowledge of IP networking, switching and routing protocols, QoS, security, Microsoft Teams, Google Meet, and Zoom technologies.
• Knowledge of the ITU-T H.323 and IETF SIP suites of standard UC protocols.
• Amazon Web Services (AWS)
• Microsoft Azure
• Cloud Computing & Cloud Services
• Software as a Service (SaaS)
• Application Programming Interfaces (APIs) and integrations
• Enterprise Application Software
• IT Infrastructure and Virtualization
• Device provisioning, firmware management, and lifecycle management for collaboration endpoints
• Customer Success Management
• Demonstrated ability in public speaking and presentation skills, with a focus on presenting technical information to audiences with non-technical backgrounds.
• Product Management and New Product Development
• Experience creating technical responses and formal documentation in a written and graphical format including Sales Process, Sales Prospecting, Request for Proposal (RFP) responses, technical architecture plans, phased approach proposals, and network topologies.
• Extract, Transform, Load (ETL) concepts

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Leads and/or provides expertise to functional and cross-functional project teams, often serving as a subject-matter expert for HP collaboration solutions and complex customer engagements.

Complexity

• Works on highly complex problems where analysis of situations or data requires an in-depth evaluation of multiple technical and business factors, especially within hybrid work, enterprise collaboration, and cloud-integrated environments.

What You’ll Be Doing

As an Inside Presales Technical Consultant, you will work directly with customers to demonstrate HP hardware, software, and solutions. By understanding customer requirements, you will help position technical solutions to customers' business challenges. Presales Technical consultants provide presentations to customers on a wide array of HP solutions and build trust as technical advisors. You will work closely with the sales team to win new business while working to retain existing customers.

What We’re Looking For

We are looking for candidates with a university or bachelor’s degree (preferred) and at least 3 or more years’ experience in a relevant field. Candidates should be able to build strong relationships with technical decision-makers, have a thorough understanding of the IT industry and key technologies, and possess strong communication skills.

We are looking for highly motivated individuals who can balance customer engagement with constant technical skill development. Successful Presales TC possesses knowledge of HP hardware, HP Collaboration products, HP software solutions and security suite. Individuals should already possess, or have a plan to develop, strong industry knowledge in the areas of security, cloud infrastructure, and workflow.

Mission of the Inside Presales Technical Consultant (TC):

Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assisting our End-User Sales and Channel teams in navigating enterprise collaboration, video conferencing, and unified communications environments, ensuring they secure business wins and deliver excellent total customer experience (TCE).

Working at HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. This is our call. This is a new One HP.

Joining Our Team

When you join the Inside Presales Technical Consultant team at HP, you’ll be working closely with other Technical Consultants and the Sales Account Managers and Partners to help HP customers understand the value of HP hardware and solutions, while removing technical barriers to the selling process. This is a fast paced, highly collaborative environment with team members who push hard toward a common goal.

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "