Digital Designer

If you’re looking for a career where you can make a real impression, join Global Capability Network HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role purpose

The Digital Designer is responsible for creating design solutions that have high visual impact; providing a range of design, layout and production services for output in print, web, interactive and presentation materials. All design output should meet project requirements; adhering to content and design guidelines. From strategic creative briefs, the Digital Designer presents solid creative concepts, excellent design, and skilled execution for all forms of visual assets. Digital Designers will work closely with Creative Leads to deliver excellent service and on-time delivery to DPS service recipients.

Principal Accountabilities and Responsibilities

• Produce work that is in accordance with department guidelines, compliance regulations, policies and procedures regarding content and design by understanding and applying them correctly, reviewing work and collaborating with colleagues, and seeking advice from Creative Leads as necessary
• Clearly communicate creative recommendations and point of view to both colleagues and business partners
• Coordinate with the Creative Leads and Account managers in handling projects from beginning through to completion, including managing the project turnaround time and presenting the finished product
• Ensure high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors
• Taking ownership by acting as a primary day-to-day contact for business partners on assigned design projects
• Build up the team's ability to provide better service by regularly reporting project concerns and suggesting ways to resolve them
• Oversee the productivity rating for their individual shift and work closely with Creative Leads to identify any challenges and lapses that can be addressed

Functional Knowledge

• Knowledge of emerging digital experience technologies such as XR, Metaverse and AI art, is an advantage
• User-centric/customer-centric design theory : experience with user research, rapid prototyping, information architecture, user stories and persona writing is preferred
• Print production: Strong knowledge of print production and colour separation
• Good written and verbal communication and presentation skills
• Strong focus on simplicity vs complexity in both communicating and translating briefs into designs
• Able to generate and consistently provide innovative and creative ideas, working within corporate

guidelines but challenging brief provided and questioning traditional approaches as necessary

• Client-focused, with positive attitude; able to negotiate effectively, communicate at all levels and able to work well under pressure
• Ability to network with other resources and specialists around the business as appropriate
• Genuine enthusiasm for design and willing to share knowledge and experience, and great design resources, articles and other inspiration with others

• Develop professional and harmonious relationships with DPS customers through constant, personal communication aimed at obtaining a clear understanding of the business objectives and the situational context of their project requirements
• Maintain proficiency in current versions of software required for performing duties within HSBC
• Puts emphasis and acts upon the HSBC purpose and values
• Uses Generative AI tools responsibly and in accordance to HSBC Policy to boost productivity and support better decisions - writes clear prompts, refines outputs, checks results, and applies sound judgement to meet accuracy, confidentiality, and regulatory requirements.
• Understands the main AI risks (privacy, security, IP/copyright, bias, hallucinations, and conduct/regulatory risk) and applies key controls such as data minimisation, source checking, human review, and clear documentation or escalation when needed.
• Keeps up to date with new AI and digital ways of working, and turns these into practical guidance, standards, and repeatable team practices that can be adopted quickly

Skills & Capailities:

• Experience in a design agency environment or other similar industry
• Expert in Adobe design applications and working knowledge of industry standard design software
• Proficiency in Mac OS, Microsoft Windows and MS Office applications
• Web experience: Working knowledge of HTML5, CSS, and web design principles is required
• Video production experience: Working knowledge of video creation process from pre to post production

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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