Graduate Trainee

Some careers open more doors than others. If you’re looking for a role that builds strong fundamentals in foreign-exchange products, transaction coordination, customer service, stakeholder management and business reporting, join HSBC and build a future rich with potential.

This placement offers hands-on exposure to how an FX team operates end-to-end-supporting foreign-exchange transactions, client and stakeholder coordination, market and product reporting, operational controls and service delivery-while developing practical skills for a wide range of banking and financial-services careers.

We’re currently seeking an ambitious individual to join HSBC as an FX Graduate Trainee.

This placement provides graduates with real business exposure and the opportunity to develop practical banking capabilities within a global financial-services environment. At HSBC, we also see this as an opportunity to develop early-career talent for future roles.

Key Responsibilities

During the placement, the trainee will provide day-to-day support to the FX team, with appropriate supervision. Responsibilities will include:

Foreign-exchange product and transaction support

• Support the administration and coordination of foreign-exchange products and related client requests.
• Assist with the processing and monitoring of routine FX transactions in accordance with approved procedures.
• Review transaction instructions, trade details and supporting documentation for completeness and accuracy.
• Support the coordination of spot, forward, swap and other FX-related activities, where applicable.
• Monitor transaction status, settlement requirements and outstanding actions.
• Liaise with relevant teams to ensure transactions are processed and completed on time.
• Identify errors, exceptions, blockers or delays early and escalate them appropriately.
• Maintain accurate records of FX transactions, client instructions and follow-up actions.

Client and stakeholder coordination

• Support responses to routine enquiries from clients, relationship managers, sales teams and internal stakeholders.
• Coordinate information and documentation requests across Sales, Trading, Operations, Treasury, Product, Risk and Compliance teams.
• Prepare clear updates on transaction status, settlement requirements, client instructions and outstanding items.
• Maintain professional communication and ensure queries are tracked through to resolution.
• Assist with preparing meeting notes, action logs, service updates and transaction summaries.
• Support effective coordination between front-office, middle-office and back-office teams.

FX reporting and management information

• Maintain accurate FX trackers, transaction records, client-service logs and activity reports.
• Produce weekly or monthly reports on transaction volumes, client activity, product usage, service requests and outstanding items.
• Support basic analysis of FX activity, volumes and operational performance to identify trends and areas for improvement.
• Help monitor key performance indicators, transaction-processing timelines and service-level requirements.
• Highlight overdue actions, upcoming priorities, settlement issues and potential operational risks.
• Help translate FX activity and service performance into clear updates for team and management review.
• Assist with preparing dashboards, presentations and management information.

Market and business support

• Support the collection and organisation of relevant FX market, product and client information.
• Assist with preparing summaries of market developments and their potential relevance to clients or the business.
• Support the preparation of client, product and business updates under appropriate supervision.
• Help organise information relating to currency pairs, product activity, client requirements and market trends.
• Contribute to initiatives focused on improving client experience, product understanding and transaction efficiency.

Process, governance and controls support

• Coordinate documentation and approval requests in line with internal requirements.
• Support checks on client, transaction and settlement information to help ensure completeness and accuracy.
• Maintain organised records and audit trails for FX transactions, client requests and operational activities.
• Follow applicable risk, compliance, anti-money laundering, data-handling and information-security requirements.
• Support reconciliation, confirmation, settlement, control-checking and exception-monitoring activities where applicable.
• Assist with monitoring unmatched, failed, amended or outstanding transactions.
• Escalate questions, control concerns or exceptions to the appropriate FX, Operations, Risk, Compliance or control team.

Process improvement and team support

• Identify opportunities to improve FX transaction processes, reporting and stakeholder communication.
• Support the documentation of procedures, recurring issues, lessons learned and best practices.
• Assist with streamlining trackers, reporting templates and recurring team activities.
• Participate in team meetings, training sessions and process-improvement initiatives.
• Work collaboratively with colleagues across FX Sales, Trading, Operations, Treasury, Product, Risk, Compliance, relationship management and client-service functions.
• Demonstrate accountability, attention to detail and a commitment to delivering reliable client service.

Requirements

• Candidate must be currently pursuing a Bachelor’s Degree in any discipline; CGPA of 3.0 or above, or at least second class upper.
• Fluent in English, with excellent communication, interpersonal and presentation skills.
• Ability to analyse data and information and interpret findings for business decisions.
• Strong interest in foreign exchange, financial markets, treasury, banking products or transaction processing.
• Strong attention to detail and the ability to follow structured processes accurately.
• Resourceful, organised and able to manage multiple priorities.
• Good planning, communication and problem-solving skills.
• Comfortable working with numerical information and transaction-related data.
• Ambitious, motivated and comfortable working in a fast-paced banking environment.
• Energetic, enthusiastic and adaptable.
• A collaborative team player with the potential to demonstrate leadership.
• Computer literate, including the ability to use Microsoft Excel and PowerPoint, and able to work independently.
• An interest in FX markets, treasury, sales, trading, operations, client servicing or financial products is advantageous.

Key Learning Opportunities

You’ll gain:

• Practical understanding of how an FX team operates within a global bank.
• Exposure to foreign-exchange products, transaction processing and client-service activities.
• Experience coordinating work across Sales, Trading, Operations, Treasury, Product, Risk and Compliance teams.
• Greater awareness of FX transaction lifecycles, confirmations, settlement and exception management.
• Stronger business communication skills, including concise updates, professional correspondence and stakeholder engagement.
• Hands-on experience in FX reporting, data handling and basic performance analysis.
• Greater awareness of market risk, operational risk, controls and documentation standards.
• Experience identifying transaction exceptions, resolving service issues and escalating matters appropriately.
• Confidence managing multiple priorities in a fast-paced, multi-stakeholder environment.
• A foundation for future careers in foreign exchange, treasury, markets, sales, trading, operations, client servicing, product management or broader banking functions.

www.hsbc.com/careers

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“To be considered for this role, the relevant rights to work in Malaysia are required.”

Issued by HSBC Bank Malaysia Berhad