WEB PRODUCTION MANAGER

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of WEB PRODUCTION MANAGER.

Principal responsibilities

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Ensure team adherence to department guidelines, compliance regulations, policies and procedures relating to content and web design with coordination with teams and business stakeholders.
• Periodic review of processes to identify opportunities and actionable improvements to be implemented.
• Maintain documentation and ensure consistency in navigation, use of templates, functionality and different website elements through testing and deployments.
• Work with teams to generate, review and analyse websites performance.
• Guarantee a high-quality of work by reviewing own and team’s output, identify skills gaps, and provide training as needed.
• Ensure delivery of projects according to specification, cost, and timeline by regularly monitoring requirements, planning, and directing production in collaboration with different teams eg IT, vendor, marketing, etc.
• Assigning work to staff, submit of website related reports and improve production metrics.
• Develop professional and harmonious relationships with different stakeholders through constant communication aimed to obtain a clear understanding of the business strategic objectives, support planning and execution.

Leadership & Teamwork

• Demonstrate a steady improvement in one’s skills and capabilities by supporting and planning collaborative work and cross-training opportunities.
• Keep abreast on the current technology used in HSBC, industry trends and best practices that can be adapted into the ways of working.
• As lead, management responsibility for team(s) by providing clear direction and setting goals .
• Facilitate technical training to amplify efficiency, quality, and performance .
• Communicate clearly, concisely, and optimally to drive key messages on strategy, decisions and actions and get the team’s buy-in and support .
• Enable collaboration and teamwork within the service, and with service recipients, stakeholders and supporting functions .
• Actively develop others, and model expected behaviour and attitude aligned to the HSBC values.

Requirements

• Technical expertise on web development, content management systems, and other digital publishing platforms and tools.
• Solid knowledge on CSS, HTML and JavaScript to conduct day-to-day content management activities and oversee the team’s delivery and targets.
• Maintaining best practice in producing online content, in accordance with compliance, and style guides.
• Essential understanding on proofreading and editorial content check.
• Structured and systematic working style in managing tasks assigned as a member, lead and the subject matter expert.
• Restate the fundamentals of website user experience, accessibility standards (WCAG), analytics and SEO practices to enable process and website metrics improvements .
• Work with support teams in addressing production issues through root-cause analysis, risk and impact assessment and create mitigating controls.
• People skills to develop capabilities and skills of all team members through structured training programmes, embedding a coaching culture, peer-to-peer mentoring, and future skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.