Business Applications Analyst

Job Description

• analyzing current system processes
• designing functional requirements
• developing work schedules to ensure applications operate within set timelines
• providing system training and first-level application support to users
• system monitoring and reporting aimed at process improvements to enhance operational availability and reliability
• Diagnosing and troubleshooting IT issues through root cause analysis
• Tracking problem statuses and updating users on incident progress
• The analyst must maintain technical procedures and documentation
• Collaborate with cross-functional teams to resolve incidents promptly
• Create and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk.

Skills & Requirements

• Bachelor’s Degree or Diploma in Computer Science or a related field.
• 2 Years experience in application support and implementation with proven skills in problem-solving and ticket management using IT service management tools
• Fluent in English (reading, writing, and speaking) and holds an A Experience managing external vendor escalation and performance preferred.
• Effective communication skills are essential for interacting with both technical teams and end users
• Strong sense of teamwork, integrity, self-motivation, a positive attitude
• Innovative approach to problem-solving
• Good knowledge of application design principles, design patterns, and software development life cycles (SDLC).

Additional skills include

• Experience with Microsoft platforms such as Power BI, SharePoint, PowerApps, and SQL Server
• Experience in project management, user acceptance testing (UAT), and software deployment

Skills

Creative Problem Solving, Communication, Issue Tracking System, Preparation of Technical Documents, Design Patterns, Root Cause Analysis, Implementation of work schedule, Computer Science, Operational Monitoring, Software Development Lifecycle, state of system processes, system training, Vendor escalation, Positive Attitude, Self Motivation, Functional Requirements