Helpdesk Support Engineer – Remote

Hubb It • Microsoft Excel • 23 days ago

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Salary

$26k – $35k per year (gross)

Location

In office (Singapore)

Seniority

Junior · 2+ years exp

Employment

Full-Time

First seen by Alion on Sep 7, 2026.

Overview

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Profile match

Hubb It

Welcome to HUBB IT. At HUBB IT, we believe that technology should support and enhance your organization’s success, not constrain it. With our wide range of best-in-class services, we provide customized solutions that fit your unique IT needs.

hubb-it.sg • Singapore • UTC+08:00

Tech stack of Hubb It

Are you someone who enjoys solving IT problems and helping users remotely? Join our team as a Helpdesk Support Engineer!

Your Role:

Handle IT support requests via phone, email & chat
Provide remote troubleshooting to end users
Resolve software, hardware & basic network issues
Support Active Directory & Office 365-related issues
Use remote tools such as RDP, VPN & MDM
Manage tickets via ServiceNow / Zendesk
Monitor systems & alerts
Escalate complex issues to L2 / onsite engineers
Maintain accurate case records & documentation

We’re Looking For:

IT Helpdesk / Service Desk / Technical Support experience
Strong communication & customer service skills
Good troubleshooting & problem-solving skills
Familiar with AD & Office 365
Experience with ticketing systems is a plus
Able to manage multiple support cases efficiently

💡 Junior or experienced candidates are welcome!
Salary will be commensurate with experience and technical skillset.

Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542

Skills

Service Desk Management, Helpdesk Support, Microsoft Excel, It Helpdesk, Customer Support, Critical Thinking, Improve Support Systems, Microsoft Office 365, Ticketing Systems, Technical Knowledge, Analytical and Problem-Solving Skills, Mobile Devices, Customer Service, Technical Support

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