Customer Success Team Lead
About Us
Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.
About The Role
As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.
Key Responsibilities
- Lead and Mentor Your Team:
Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment.
- Drive Customer Success:
Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary.
- Achieve Team KPIs:
Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights.
- Cross-Functional Collaboration:
Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success.
- Customer Advocacy:
Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.
Requirements
- Experience:
3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage.
- Leadership Skills:
Proven ability to mentor and lead a team, fostering growth both personally and professionally.
- Marketing Expertise:
Previous experience in the influencer marketing industry is a significant advantage.
- Data-Driven Mindset:
Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making.
- Dynamic and Adaptable:
Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results.
- Collaboration:
Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.