Customer Support Advisor
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 29, 2024. Humnize scores C on the Alion truth index.
Feeling Overlooked in Your Current Job?
It’s frustrating,
isn’t it? You work hard, solve problems, and help people every day-but it feels
like no one notices. You deserve more.
Imagine working
somewhere that recognises your contributions, values your skills, and invests
in your training and development. If that sounds like what you’re looking for,
we’ve got the perfect opportunity for you.
Join a Team That Puts People First
We’re working with a
trusted IT provider that has spent the past 25 years delivering complex data
management and access projects to the public sector. Known for their innovative
solutions and unwavering reliability, they make technology simple, secure, and
stress-free for their clients. Behind every project is a team of dedicated
experts who care deeply about making a difference-and they’re looking for
someone like you to join them.
Be the Difference Every Day
As a Customer
Support Advisor, you’ll be the person clients rely on when things don’t go as
planned. Whether it’s troubleshooting Microsoft 365, setting up accounts for
new team members, or solving hardware issues, you’ll be the friendly expert
they trust to make things right.
Here’s what your day
could look like:
- Talking to clients via phone,
email, or support tickets to understand and resolve their issues.
- Fixing problems with
Microsoft 365, Active Directory, and hardware.
- Keeping everything on track
by logging and managing support tickets.
- Helping new team members get
up to speed with their accounts and devices.
- Sharing ideas to improve
processes and solve problems faster.
You won’t be going
it alone. You’ll be part of a collaborative team that’s got your back and will
give you the tools, training, and support you need to succeed.
What You’ll Bring to the Team
We’re not looking
for perfection-just someone who’s great with people, loves solving problems,
and is ready to learn. You don’t need to tick every box-what matters most is
your attitude. Here’s what will help you stand out:
- A knack for explaining things
in a way that makes sense, even to someone who isn’t technical.
- The ability to stay organised
and handle multiple tasks without losing track.
- Experience in customer
service or IT support is great, but if you’re eager to learn and grow,
we’d still love to hear from you.
Why You’ll Love This Job
This isn’t just
another IT role-it’s your chance to be part of a team that genuinely values
what you do and gives you the tools to grow.
Work That
Matters: Support
industries that rely on secure, innovative IT solutions to keep critical
operations running.
A Great Team
Environment: Be
part of a supportive, collaborative team where your ideas are heard, and
your efforts are recognised.
Room to Grow: Develop your skills, work
with cutting-edge technology, and build your career.
Generous
Holidays: 25
days holiday (rising to 29) plus bank holidays, and your birthday off.
Comprehensive
Healthcare:
Fully funded BUPA Medical and Dental cover after probation, plus 3x Death
in Service cover.
Family
Support: Two
weeks’ full pay for paternity leave, 12 weeks’ full pay for maternity
leave, and up to one month paid for long-term absences.
Cost of
Living Support:
£100 gross per month for living costs, and around £50 net per month to
help with fuel for travelling to work.
Retirement
Planning: A
solid pension scheme with 3% employer and 5% employee contributions (and
the option to contribute more).
Sick Pay
That’s Got Your Back: Up to 10 paid days for infrequent, unconnected absences.
Convenient
Free Parking:
Free on-site parking with EV charging points for office-based roles.
Ready to Start the Next Chapter in Your Career?
You don’t have to
settle for feeling invisible. If you’re ready for a role where your skills make
a difference, your ideas are valued, and have a genuine career path, we’d love
to hear from you.
Click “Apply Now” to start your journey with this
amazing team.