CG Operations Manager/Head of Credit(AU Home Loan Mortgage experience)(021 - 993

Looking for Philippines-based candidates

Job Role: Operations Manager/Head of Credit (AU Home Loan Mortgage experience)

Compensation range: PHP 100,000 - PHP 150,000/Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9:00AM - 6:00 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Holiday: NSW Holidays

Who We Are:

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

Our client specializes in supporting self-employed borrowers through low-doc lending solutions. With extensive experience in non-standard and complex loan scenarios, our client has developed deep expertise in this niche, allowing them to provide tailored, high-quality guidance to clients with unique financial situations.

Role Overview:

We're looking for an experienced and highly organized Operations Manager /Head of Credit to support the end-to-end management of mortgage applications while delivering an outstanding client experience.

This is a hands-on role requiring someone who thrives in a fast-paced environment, can confidently manage a high volume of leads and loan applications, and enjoys building strong relationships with both clients and lenders. Over time, you'll also take ownership of preparing loan quotes and play a key role in supporting business growth.

Key Responsibilities

• Manage incoming leads and maintain accurate records in Broker Engine.
• Request, collect, review, and organize supporting documents from clients.
• Conduct preliminary document checks to ensure loan applications are complete.
• Order and review credit checks and property valuations.
• Liaise with clients, lenders, and other stakeholders throughout the loan process.
• Prepare and email loan quotes to clients and coordinate follow-up activities.
• Progressively take ownership of preparing loan quotes independently.
• Assist with lead follow-up to maximize conversion opportunities.
• Maintain accurate CRM records and ensure all applications are tracked through to settlement.
• Provide exceptional customer service while managing multiple loan files simultaneously.
• Support the Director with administrative and operational tasks as required.

Requirements

• Minimum 5years' experience in Australian mortgage broking, loan processing, credit support, or client services.
• Experience using Broker Engine or a similar Australian mortgage CRM.
• Strong experience working with self-employed borrowers and Low Doc lending.
• Solid understanding of the Australian home loan process from application through settlement.
• Excellent written and verbal English communication skills.
• Strong attention to detail and exceptional organizational skills.
• Ability to manage a high volume of leads and competing priorities.
• Comfortable working independently in a remote environment.

Preferred Experience

• Experience preparing loan scenarios and lender quotes.
• Experience communicating directly with Australian clients and lenders.
• Exposure to credit assessment, servicing calculations, and lender policy interpretation.
• Strong CRM and mortgage software experience.

Ideal Candidate

The ideal candidate is proactive, personable, and genuinely enjoys speaking with clients. They are highly organized, thrive in a fast-paced environment, and can confidently manage multiple loan applications without sacrificing accuracy.

We're looking for someone who wants to build a long-term career in the Australian mortgage industry, takes ownership of their work, and is happy to contribute wherever needed. A positive attitude, strong work ethic, and willingness to support the team at every level are just as important as technical skills.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• The candidate must work exclusively with the client’s business from their hire date and must not have any other ongoing employment, client work, freelance engagements, or side hustles.