Quality Management System Specialist

Job Description:

Job Description

Title-Quality Management System (QMS) specialist

Job Summary

The QMS Specialist plays a critical role in supporting certification compliance, product quality excellence, and continuous improvement within the TPU business. This position is responsible for coordinating sustainability and quality certifications, including Bluesign® and ISCC+, driving data-driven quality improvement initiatives, supporting quality management system compliance, and assisting customer quality issue resolution. The role requires strong logical thinking, analytical capability, and structured problem-solving skills to transform quality data into actionable insights, identify and mitigate quality risks, and drive sustainable improvements in product quality, process capability, and customer satisfaction. Through effective cross-functional collaboration, the QMS Specialist will help protect customer business, maintain certification compliance, improve operational performance, and strengthen the overall quality culture and competitiveness of the Jinshan TPU organization.

Key Responsibilities

1. Certification Management & Compliance Coordination

Bluesign® Certification

• Coordinate Bluesign® certification applications, maintenance, testing programs, annual compliance reviews, and audit preparation activities.
• Monitor BSSL (Bluesign Restricted Substance List) updates and assesses potential impacts on products, raw materials, and manufacturing processes.
• Coordinate product testing, compliance assessments, root cause investigations, and corrective actions related to certification requirements.
• Act as the site focal point between QA, Operations, R&D, Sustainability, Commercial, and customers regarding Bluesign® requirements.
• Maintain certification databases, product status tracking, and compliance documentation.

ISCC+ Certification

• Maintain the ISCC+ certification management system and support documentation.
• Coordinate mass balance verification, traceability reviews, and audit readiness activities.
• Support internal and external audits to ensure ongoing certification compliance.
• Track and complete corrective actions arising from certification audits.

Audit Coordination

• Coordinate customer audits, certification audits, and third-party surveillance audits.
• Prepare audit documentation and facilitate audit execution.
• Track audit findings and ensure timely closure of corrective actions.
• Support customer sustainability and compliance assessments.

2. Quality Data Analysis & Continuous Improvement

• Conduct systematic analysis of manufacturing performance, product quality trends, customer complaints, laboratory data, process deviations, and inspection results to identify improvement opportunities.
• Develop and maintain quality dashboards, KPI monitoring systems, and management reports to support fact-based decision making.
• Apply statistical analysis and quality methodologies to identify trends, prioritize issues, and quantify business impact.
• Lead or facilitate quality improvement projects utilizing:
  • 8D Problem Solving
  • PDCA
  • DMAIC
  • Root Cause Analysis
  • Fishbone Diagram
  • Pareto Analysis
  • Failure Mode & Effects Analysis (FMEA)
  • Statistical Process Control (SPC)
• Analyze recurring quality issues and implement preventive actions to improve process robustness and product consistency.
• Facilitate cross-functional teams to implement sustainable corrective and preventive actions (CAPA).
• Support quality cost reduction initiatives through defect reduction, process optimization, and waste elimination.
• Present quality trends, findings, and improvement recommendations to site leadership and functional teams.

3. QA System Operation & Maintenance

• Support maintenance and continual improvement of ISO Quality Management Systems.
• Coordinate internal audits, compliance reviews, and follow-up actions.
• Review, update, and optimize quality procedures, specifications, standards, and work instructions.
• Monitor non-conformities and ensure effective implementation of corrective and preventive actions.
• Support document control, change management, and quality compliance activities.
• Promote standardization and best practices within quality organization.

4. Customer Quality Management & Complaint Resolution

• Receive, track, and coordinate customer complaint investigations and product quality concerns.
• Conduct structured investigations including data analysis, process review, root cause identification, and problem validation.
• Lead cross-functional teams to implement effective corrective and preventive actions.
• Prepare customer investigation reports, 8D responses, and improvement plans.
• Monitor effectiveness of implemented actions and ensure full closure of customer complaints.
• Support initiatives to improve customer satisfaction and reduce complaint recurrence.

Job Requirements

Educational Background

• Bachelor’s degree or above in:
  • Chemistry
  • Polymer Materials
  • Related chemical majors.
• Quality management system knowledge in TPU, polymer, plastics, and specialty chemicals industries are preferred.

Professional Competencies

• Strong logical thinking and structured problem-solving capability.
• Strong analytical mindset with the ability to convert complex quality data into actionable business insights.
• Proven capability in quality data analysis, trend identification, root cause investigation, and quality improvement project execution.
• Proficient in quality methodologies and tools, including:
  • 8D
  • PDCA
  • DMAIC
  • Root Cause Analysis
  • FMEA
  • SPC
• Familiar with ISO quality management systems, auditing processes, and compliance management.
• Knowledge of Bluesign®, ISCC+, sustainability certifications, or regulatory compliance programs is preferred.
• Strong project management and cross-functional coordination skills.
• Ability to effectively communicate technical findings and quality risks to various stakeholders.

Language & Digital Skills

• Fluent in written and spoken English.
• Strong proficiency in Microsoft Excel and data analysis tools.
• Experience with Power BI, Minitab, SAP, JMP, or similar analytical systems is an advantage.
• Capable of independently reviewing technical specifications, certification standards, and audit requirements.

Personal Attributes

• Strong ownership, accountability, and attention to detail.
• Excellent analytical thinking and fact-based decision-making capability.
• Proactive, self-motivated, and results oriented.
• Strong communication, influence, and stakeholder management skills.
• Ability to manage multiple priorities in a dynamic manufacturing environment.
• Continuous improvement mindset with a passion for operational excellence.

Preferred Qualifications

• Experience in laboratory quality, QA/QC, or quality roles within polymer or chemical manufacturing industries.
• Experience maintaining Bluesign®, ISCC+, ISO, or similar certification systems.
• Experience supporting third-party audits, certification audits, and customer audits.
• Demonstrated success leading quality improvement initiatives with measurable business impact.
• Experience in customer complaint investigation and 8D problem-solving processes.
• Experience utilizing statistical analysis and data visualization tools to solve manufacturing or quality challenges.

Core Business Value

This position provides critical support to the TPU business by:

Protecting Business and Customer Relationships

• Maintaining Bluesign® and ISCC+ certification compliance.
• Supporting customer qualification and sustainability requirements.
• Reducing compliance risks and customer escalations.

Driving Continuous Improvement

• Utilizing data analytics and structured problem-solving to improve product quality and process capability.
• Reducing customer complaints, quality losses, and operational inefficiencies.

Strengthening Compliance & Audit Readiness

• Ensuring ongoing compliance with quality systems and certification requirements.
• Enhancing audit preparedness and organizational responsiveness.

Supporting Operational Excellence

• Strengthening quality governance and quality culture.
• Enabling data-driven decision-making and proactive risk management.
• Supporting sustainable growth and competitiveness of the TPU business.

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