Subject Matter Expert – IT Support & Operations

We are seeking a highly skilled Subject Matter Expert (SME) with deep expertise in IT Support and Operations, including data center infrastructure, networking, server systems, and incident management. The ideal candidate brings strong hands-on technical operations experience and excels at making technical concepts accessible and practical for diverse

learner audiences.

A Day in Your Life:

• Analyze/create learning objectives for each course.
• Review/create Course Outline for each of the courses.
• Review video scripts (7-9 per course) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.
• Provide relevant static or recorded demos/screencast to be integrated in the videos.
• Incorporate one round of internal and client feedback.
• In case of AI/software/tool-based courses, suggest relevant freeware. Write/review and test the codes to check.
• Review readings (4-6 per course, each up to 1200 words) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.
• Create hands-on activities (1-2 lab or any other client preferred format) per course.
• Incorporate one round of internal and client feedback.
• Review practice quiz and graded assessments (5 files, each comprising 5-10

questions) and suggest suitable edits, confirm technical accuracy. Incorporate one

round of internal and client feedback.

• Record talking head videos (onsite/virtually on Zoom) for each course. There will be approximately 20- 25 minutes of video recording involved per course. Incorporate one round of internal and client feedback.
• Provide digital signatures to be included on the client platform.
• For all reviews - validate the content accuracy and provide recommendations/suggestions, write/re-write to fill content gaps as necessary, write/test codes and labs, incorporate 1 round of internal feedback and 2 rounds of client feedback.
• Be available for client discussions and content discussions as and when required.

Skills in the Spotlight:

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.
• 5+ years of proven experience in IT operations, data center management, or systems administration.
• Strong expertise in data center infrastructure including power systems, cabling, environmental monitoring, and maintenance.
• Hands-on experience with networking fundamentals, IP addressing, firewall configuration, and network documentation.
• Solid understanding of server hardware, operating systems, and troubleshooting methodologies.
• Experience with incident management, IT communication protocols, and cross-team collaboration.
• Familiarity with physical security controls and data center compliance standards.
• Proficiency in backup and recovery procedures and OS-level diagnostics.
• Excellent communication and documentation skills with strong attention to safety protocols.
• Certifications such as CompTIA A+, Network+, Cisco CCNA, or equivalent are a plus.
• Prior experience conducting IT training or developing technical operations documentation is preferred.

Keen to know more, reach out to Mahek Mehta at [email protected]

You must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information.

For additional information on Hurix, please visit: https://www.hurix.com/life-at-hurix/