Software Support Engineer
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
Our client is a rapidly growing AI-powered validation technology company serving pharmaceutical, biotechnology, and medical device innovators globally. Their platform helps life sciences organizations dramatically reduce validation costs, accelerate compliance workflows, and streamline complex digital validation processes through intelligent automation and AI-driven assurance.
As the company continues its growth journey, they are expanding their engineering team to support a growing international customer base.
Job Summary
We are seeking a Junior Support Engineer to join a fast-growing software company operating at the intersection of AI and life sciences. This role is ideal for an early-career software engineer who enjoys solving technical problems, debugging applications, and helping customers succeed.
As the first line of technical support, you will investigate customer issues, troubleshoot application problems, implement fixes, and communicate solutions clearly to customers. You’ll work closely with Product, QA, and Engineering teams while gaining hands-on experience across modern web technologies including Next.js, React, Node.js, TypeScript, and Supabase.
This is an excellent opportunity for someone looking to grow their software engineering career in a supportive startup environment.
Key Responsibilities
- Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture.
- Investigate customer-reported issues and reproduce bugs within the application.
- Use Cursor or similar AI-assisted development tools to inspect code, analyze call stacks, and identify root causes.
- Develop and deploy maintainable TypeScript fixes across both frontend and backend systems.
- Improve edge-case handling, application reliability, and performance.
- Write clear and customer-friendly email responses explaining technical issues and resolutions.
- Support customers professionally and calmly during high-pressure situations.
- Collaborate with Product, QA, and Engineering teams to prioritize urgent issues and releases.
- Contribute to internal documentation, knowledge bases, and support runbooks.
- Help improve monitoring, alerting, and recurring issue prevention processes.
Requirements
- Experience with Next.js, React, Node.js, TypeScript, Supabase, SQL, and Cursor or similar AI-assisted development tools.
- Strong debugging, troubleshooting, and problem-solving abilities.
- Solid understanding of software engineering principles, coding best practices, and modern development workflows.
- Ability to work independently, manage priorities, and execute tasks with minimal supervision.
- Excellent written English communication skills with the ability to explain technical concepts clearly to customers.
- Customer-focused mindset with strong interpersonal skills and the ability to remain calm under pressure.
- Experience communicating directly with customers regarding technical issues is highly preferred.
- Experience building, shipping, or maintaining software applications independently is a plus.
- Exposure to SaaS products, technical support, or support engineering environments is advantageous.
- Familiarity with version control systems and collaborative software development practices.
- Interest in AI, healthcare technology, biotechnology, or life sciences industries is beneficial.
Benefits
Fully Remote: Work from anywhere with international teams
Peer Community: Connect with high-performing sales professionals in our network
Ongoing Support: Receive guidance from Huzzle before and after placement
Tailored Compensation: Salaries vary by client and candidate preference - we’ll match you with options that fit your goals