Infrastructure Administrator 2

Overview

System Administrator

Brazil | Hybrid -CLT Contract Working Hours: 2:00 PM - 11:00 PM (1hr lunch) Local time

About the Role

As a System Administrator at Hyland, you'll play an important hands-on role in assisting with the implementation, monitoring, configuration, troubleshooting, and maintenance of our IT infrastructure. You'll work alongside experienced team members in a collaborative, supportive environment - building your skills, applying best practices, and contributing directly to the stability and efficiency of the systems that keep Hyland running. This is a great opportunity for a detail-oriented, customer-focused professional who is eager to grow in a dynamic, fast-paced infrastructure environment.

Your Tools

• Microsoft Windows & Microsoft Active Directory
• Virtualization Technology
• Dell, IBM, Cisco & HP Server Hardware

Your Role Responsibilities - Here's What You'll Do

• Respond to and resolve system-related requests in a timely manner; troubleshoot issues with oversight from team members, applying basic best practice knowledge and strong problem-solving skills to drive effective resolution.
• Create and execute projects involving installations, upgrades, and modernization of servers and systems; identify where proposals for purchasing new technology are needed to support infrastructure growth and efficiency.
• Provide support for infrastructure systems including server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, and monitoring.
• Assist with audits of servers and the environment to ensure compliance with established standards, policies, and configuration guidelines; participate in the maintenance, testing, and execution of the disaster recovery plan.
• Compose internal documentation with oversight from team members that accurately reflects processes and system configurations; consistently contribute ideas to improve internal efficiencies.
• Stay current with best practices and market trends; self-manage projects to completion while collaborating effectively with team members and supporting the organization's broader infrastructure goals.

Role Essentials

You'll need these skills to hit the ground running:

• Experience in systems administration with hands-on experience in Microsoft Windows network environments, including Microsoft Active Directory, and familiarity with virtualization technology.
• Knowledge of Dell, IBM, Cisco, and/or HP server hardware, with the ability to support server maintenance, storage, networking, and related infrastructure systems.
• Strong analytical and problem-solving skills with strong attention to detail; demonstrated ability to verify all work thoroughly to ensure accuracy and resolve issues effectively with team oversight.
• Ability to communicate with ease, clarity, and impact using a style appropriate to the subject and audience; demonstrated ability to write concise, logical, and grammatically correct documentation.
• Strong customer service orientation with solid collaborative skills; self-motivated with the ability to manage projects to completion and the flexibility to work outside of normal business hours including evenings and weekends as needed.

What We'd Like to See

These will help you stand out:

• Experience supporting infrastructure systems such as storage, networking, database administration, network security, messaging, directory services, and server virtualization in a production environment.
• Experience participating in disaster recovery plan maintenance, testing, and execution in an enterprise or mid-market IT environment.
• Experience assisting with server and environment audits to ensure compliance with established standards, policies, and configuration guidelines.
• Demonstrated ability to identify opportunities for internal efficiency improvements and a proactive approach to staying current with best practices and emerging market trends in IT infrastructure.
• High School Diploma or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.