Junior Technical Support Engineer

We are looking for a Junior Technical Support Engineer to join our team, develop technical skills, troubleshoot real-world issues, and grow professionally alongside experienced specialists.

Requirements:
- At least 6 months of experience in Technical Support, IT Support, or a similar technical role;
- Practical understanding of Windows and/or Linux installation and configuration;
- Basic knowledge of firewall configuration, web server concepts (IIS), TCP/IP, and other network protocols;
- Understanding of deployment processes and the Software Development Life Cycle (SDLC);
- Experience with technical troubleshooting, issue investigation, and problem-solving;
- Analytical thinking and attention to detail;
- Strong written and verbal English communication skills;
- Ability to prioritize tasks, work independently, and take a proactive approach;
- Good communication skills and the ability to remain calm under pressure;
- Willingness to learn and continuously improve technical expertise.

Responsibilities:
- Monitor application error messages and investigate issues on a daily basis;
- Perform monthly monitoring activities and system health checks;
- Install, update, and maintain system environments;
- Process initial Service Change Requests and escalate them to the appropriate support level when necessary;
- Troubleshoot incidents related to software configuration, system functionality, and installations;
- Investigate assigned service requests, identify root causes, and document Root Cause Analysis (RCA) findings;
- Provide regular updates on assigned incidents and service requests;
- Collaborate with team members to ensure timely issue resolution and stable system performance.

Would Be a Plus:
- Understanding of Agile methodologies, particularly Scrum;
- Experience with ticketing systems and technical documentation;
- Basic task planning and prioritization skills;
- Strong organizational skills, self-discipline, and time management;
- A detail-oriented and results-driven approach.

What We Offer:
- Work format: remote or office (if you wish);
- Work schedule: Monday to Friday, 10:00–19:00;
- Practical experience working with internal projects and real technical tasks;
- Collaboration with experienced professionals who are willing to share their knowledge and expertise;
- Opportunities for professional development and career growth within HYS Enterprise;
- No time trackers or unnecessary bureaucracy;
- Gifts for birthdays and professional holidays;
- Participation in internal and external company events.