Customer Service Associate
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Sep 11, 2026. Hytech scores A on the Alion truth index.
Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.
With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.
Role and Responsibilities:
- Provide front-line support to our customers via live chats, phones, and email.
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices
Qualifications and Requirements:
- Tertiary education, diploma or above.
- Willing to work on shifts (including weekends if required).
- Proficient in Microsoft Office.
- Fluent English including written and verbal communication skills. Mandarin is an added advantage.
- Effective communication skills.
- A logical and analytical approach to problem-solving.