Customer Service Associate (HC1576)

Hytech · English: C1 · Professional Services · Management Consulting · Doctoral Degree (PhD) · 27 days ago

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Salary

≈ $7k – $19k per year (Estimated)

Location

In office (Kuala Lumpur)

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Sep 30, 2026. Hytech scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Hytech

Hytech is a management consultancy and technology solutions provider specializing in digital transformation and business outsourcing for the fintech sector. Headquartered in Sydney, Australia, the company maintains key regional offices across the Asia-Pacific region, including Kuala Lumpur, Malaysia, and Taipei, Taiwan. Its end-to-end service portfolio spans cloud infrastructure, cybersecurity, custom software and mobile app development, data analytics, and operational support to help enterprises streamline workflows and scale efficiently.

hytechc.com · HQ: Sydney, Australia · Professional Services · Management Consulting · 1001-5000 employees

Tech stack of Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services

companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

Role and Responsibilities:

Provide front-line support to our customers via live chats, phones, and email.
Answering queries and resolving client issues regarding our products, platforms, and promotion.
Address customer feedback as well as complaints professionally.
Record and update customer data and other relevant information when necessary.
Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements:

Tertiary education, diploma or above.
Willing to work on shifts (including weekends if required).
Proficient in Microsoft Office.
Fluent English and Mandarin including written and verbal communication skills.
Effective communication skills.
A logical and analytical approach to problem-solving.

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