Customer Service Associate (Kai Moi)
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Sep 23, 2026. Hytech scores A on the Alion truth index.
About the Role
As a Customer Service Associate, you will be responsible for providing timely and professional customer support through live chat and email. You will assist customers with inquiries and concerns related to their accounts, trading platforms, products, and promotions, while ensuring a positive and efficient customer experience.
The role also involves handling customer feedback and complaints, maintaining accurate customer and service records, and supporting various administrative tasks within the customer service operation.
You will work closely with internal teams to coordinate customer cases, follow up on concerns, and ensure that issues are properly addressed and resolved in accordance with company procedures.
Job Responsibilities
- Provide front-line customer support through live chat and email.
- Respond to customer enquiries and resolve issues related to accounts, trading platforms, products, and promotions.
- Handle customer feedback, complaints, and service-related issues in a professional and timely manner.
- Accurately record and update customer information and service records when required.
- Support documentation and administrative tasks related to customer service operations.
- Collaborate with internal teams to follow up on customer cases and ensure issues are properly resolved.
Qualifications
- Proficient in English, with listening, reading, and writing.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving skills, with the ability to understand customer needs and provide appropriate solutions.
- Customer-oriented, proactive, responsible, and attentive to details.
- Able to work effectively both independently and as part of a team.
- Comfortable handling multiple customer enquiries and tasks in a fast-paced environment.
- Willing to work on rotating shifts, including weekends and public holidays when required.
- Outgoing and approachable personality is preferred, with confidence in communicating and interacting with customers.
- Previous experience in Customer Service, Contact Centre, FinTech, Forex, or related industries will be an advantage.
About Us:
Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees in more than 30 offices worldwide.
As part of a global network, we operate brands across various locations, including Australia,Singapore, in Malaysia.
Our Philippines Team:
We support trading and investment companies in the financial technology sector. Our team is expanding, as we currently handle global accounts and are aiming to provide 24/7 support. The Philippines team is an extension of our teams in Taiwan and Malaysia.
What We Do:
We combine innovative thinking with unmatched industry expertise to deliver end-to-end data-driven solutions in cloud services, cybersecurity, IT consultancy, and other support services. We’re committed to providing bespoke solutions that meet our clients’ needs and goals.
What You Can Expect:
- Career Growth - Join a pioneering account and unlock your full potential while working with dynamic individuals.
- Competitive Salary - We value your hard work and offer a fair wage for your efforts.
- Positive Working Environment - Our goal is to create a workplace where you feel motivated and proud to contribute.
- Work-Life Balance - We prioritize the wellness of our employees and ensure a fulfilling and enjoyable work experience.
Company Perks:
- Convenient and travel-friendly office location
- Non-taxable allowances covering rice, medical, clothing, and laundry expenses
- Complimentary coffee and snacks available in the workplace
- Employee referral program with incentives
- Opportunities for career development and internal growth
- Supportive and collaborative work environment
- Team-building activities, company events, and birthday celebrations
Why Join Us?
We believe in fostering a true sense of teamwork. If you're looking for a structured, supportive environment to grow and make an impact, this opportunity is perfect for you.
Ready to take the next step? Click the “Apply Now” button to connect with us or email me at [email protected] to refer someone who might be a good fit.
We look forward to welcoming you to our team!