Social Media Operator

About Hytech

Hytech is a global management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We empower our clients with comprehensive consulting solutions and robust middle- and back-office support, enabling streamlined operations and forward-thinking strategies.

With a team of over 2,000 professionals, Hytech serves a diverse portfolio of clients, including the world’s second-largest CFD trading platform and several leading cryptocurrency exchanges. Our global presence spans across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, and more.

About the Role

We are looking for a Social Media Operator to support the day-to-day management, publishing, and optimisation of content across our social media channels. Reporting to the Social Media Manager, you will translate and localise content, manage publishing workflows, monitor community engagement, and track campaign performance to generate insights that improve social media effectiveness.

Key Responsibilities

• Content Localisation & Publishing: Translate and localise global marketing materials into Bahasa Indonesia and English, adapting copy to fit social media tone and regional context, and schedule and publish multichannel content across Meta, TikTok, X, and YouTube following the approved weekly content calendar
• Community Engagement & Brand Monitoring: Monitor social channels daily, tracking comments, mentions, and inbox messages, preparing community feedback logs and escalating potential brand risks promptly to the Social Media Manager
• Performance Tracking & Optimisation: Establish and monitor key performance indicators to evaluate campaign effectiveness, generate insights, and provide data-driven recommendations to optimise future social media strategies
• Cross-Functional Execution: Support the marketing and sales team to deliver campaign assets and complete the rollout of social initiatives as assigned, including content creation, copywriting, and storytelling across social formats
• Asset Administration & Platform Monitoring: File and archive captions, videos, and graphic materials, maintain the content asset library for repurposing, and monitor platform updates and market trends, feeding observations back to the social strategist

What We're Looking For

• Bachelor's degree in Communications, Marketing, Business, or a related field, with minimum 3 years of experience in digital marketing, content strategy, or social media management
• Proven experience managing social media platforms, content translation, and content workflows, with hands-on proficiency in Meta Business Suite, TikTok Business, YouTube Studio, Hootsuite, or similar tools
• Strong understanding of social media analytics, audience engagement, and performance measurement, with the ability to translate data into actionable optimisation recommendations
• Creative mindset with strong content creation, copywriting, and storytelling abilities, combined with excellent organisational skills and attention to detail in managing multiple deadlines
• Strong communication skills in both Bahasa Indonesia and English; working proficiency in Mandarin is a plus. Experience in the online trading, brokerage, CFD, cryptocurrency, or fintech industry is preferred