Creative Director

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Customer Experience Transformation Lead, you play a crucial role in driving the development and delivery of Strategy & Analytics (S&A) and Experience & Change (SE&C) services for clients. Your primary focus is on creating strategies for assigned S&A SE&C accounts and contributing to the overall strategy. Your primary responsibilities will include:

• Develop Account Strategies: Create effective strategies for assigned S&A SE&C accounts, translating client needs into actionable solutions and ensuring successful project delivery.
• Drive Solution Sales: Sell and service S&A SE&C solutions in various accounts, industries, and services, leveraging a deep understanding of client needs and preferences.
• Manage Client Relationships: Foster strong relationships with clients and internal teams to ensure seamless collaboration and successful project outcomes.
• Deliver Results: Ensure the successful performance of assigned S&A SE&C accounts, meeting client expectations and driving business growth.
• Collaborate with Internal Teams: Work closely with internal teams to develop and implement effective strategies, driving business results and enhancing client satisfaction.
• Deep Expertise in Strategy Development: Proven experience in creating effective strategies for complex client accounts, with a strong understanding of client needs and preferences. Ability to translate client needs into actionable solutions and ensure successful project delivery.
• Experience with Solution Sales: Demonstrated ability to sell and service solutions in various accounts, industries, and services, leveraging a deep understanding of client needs and preferences.
• Client Relationship Management: Experience in managing and fostering strong relationships with senior-level clients and internal teams to ensure seamless collaboration and successful project outcomes.
• Business Growth Delivery: Proven track record of delivering results and driving business growth through successful account management and solution sales.
• Cross-Functional Collaboration: Experience working closely with internal teams to develop and implement effective strategies, driving business results and enhancing client satisfaction.
• Deep Understanding of Industry Trends: Experience with staying up-to-date on the latest industry trends and developments in Strategy & Analytics (S&A) and Experience & Change (SE&C) services, with the ability to apply this knowledge to drive business growth and enhance client satisfaction.
• Familiarity with Emerging Technologies: Exposure to emerging technologies and innovative solutions that can be leveraged to deliver S&A and SE&C services, with the ability to identify opportunities for growth and improvement.
• Knowledge of Client Industries: Experience working with clients across various industries, with a deep understanding of their unique needs and challenges, and the ability to develop effective strategies to address these needs. Thailand Consulting Professional BANGKOK, TH BANGKOK (0411) IBM Thailand Company Limited Account Management Analytics Customer Relationship Management Customer Satisfaction Project Delivery Sales Strategy Collaboration Cross-functional Collaboration Emergent Technologies