Delivery Manager (RPO)

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. The Recruitment Team Lead is responsible for managing recruitment delivery for assigned RPO clients, providing strategic and operational leadership, and maintaining strong stakeholder relationships. This role leads the recruitment team, drives performance against service objectives, and partners with cross-functional teams to ensure exceptional client service and customer satisfaction. Key Responsibilities:

• Leads the planning, coordination, and execution of implementation projects by establishing structured work plans, defining scope and delivery approach, managing resources and risks, tracking milestones, and ensuring operational readiness through effective governance and communication processes.
• Ensures compliance with client SLAs and KPIs through effective monitoring, reporting, and delivery of monthly and quarterly business metrics.
• Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
• Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
• Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added
• Accountable for the management of designated Program Staff and Program Leadership
• Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
• Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
• Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites
• Accountable for delivering and communicating performance reports and business reviews, including weekly status updates, Monthly Delivery reports, QBRs, and lessons-learned analyses.
• Conduct daily, weekly huddles with team, cascading IBM and customer information as appropriate
• Develop and maintain relationships with any or all the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management.
• 6+ years’ experience in end-to-end Staffing, Recruiting, or Account Management in a corporate or professional services environment
• 6+ years’ experience managing recruitment teams in a matrix management environment
• 6+ years of experience recruitment best practices
• Experience in client and stakeholder management, with the ability to partner with clients to develop and execute recruitment strategies that meet hiring demands
• Experience in leadership, ability to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
• Project Management Excellent applied knowledge of Project Management Skills.
• Analytical and Problem-Solving Skills, ability to analyze errors/complex situations and implement appropriate solutions and preventive action plans for the team
• Interpersonal Skills, ability to build rapport and effective business collaboration/relationships with key customers and contacts
• Communication Skills: Strong communication and influencing skills, with the ability to effectively engage stakeholders at all levels.
• Values: with unquestionable integrity, able to deal with highly personal, confidential information
• Maturity: Excellent ability to maintain composure under pressure. High level of maturity and sense of responsibility.
• Proficient in Microsoft Office applications such as Word, Excel & PowerPoint
• 6+ years’ experience in Human Resources and/or Staffing.
• Knowledge of and experience with SAP, Peoplesoft, Workday and other HRMS applications is an advantage.
• Experience in IT or Healthcare or US Recruitment, relationships, provide excellent customer service, and support High volume hiring initiatives Philippines Project Management Professional QUEZON CITY, PH QUEZON CITY (0856) IBM Business Services Account Management Communication Contact Lenses Customer Service Healthcare Recruitment Human Resources Interpersonal Skills Leadership Microsoft Office PeopleSoft Pressure Professional Services Project Management Recruitment Process Outsourcing Recruiting Renting Stakeholder Management Workday SAP Integrity Passion Influencing Collaboration Composure Recruitment Strategies Matrix Management