Senior Technical Program Manager

The Technical Program Manager (TPM) is responsible for the successful delivery, adoption, and growth of Worldscape customer programs. Serving as the primary liaison between customer stakeholders, Product Management, Engineering, Customer Success, and IT, the TPM ensures projects are delivered on schedule, meet customer objectives, and drive long-term platform value.

This role combines customer engagement, program management, agile delivery, requirements management, and technical leadership. The TPM owns project execution from kickoff through deployment while ensuring customer-driven innovations are captured and incorporated into the Worldscape platform roadmap.

Responsibilities:

• Serve as the primary day-to-day program lead for customer engagements and deployments.
• Build trusted relationships with customer executives, program managers, engineers, and end users.
• Develop and manage project plans, schedules, milestones, dependencies, risks, and deliverables.
• Lead Agile execution, including sprint planning, daily standups, backlog refinement, reviews, and retrospectives.
• Track progress through burndown metrics, milestone reporting, issue management, and program dashboards.
• Deliver weekly status reports and executive-level program updates.
• Gather, document, and prioritize customer requirements and operational needs.
• Coordinate closely with Product and Engineering to align customer requirements with the Worldscape roadmap.
• Lead execution of customer-specific capabilities using Customer Success Engineers when requirements are not yet supported by the platform.
• Identify reusable capabilities and drive their transition into the core Worldscape platform for future customer use.
• Manage risks, dependencies, action items, and stakeholder expectations.
• Support customer onboarding, training, adoption, operational success, and expansion opportunities.
• Act as the bridge between customer mission objectives and Worldscape platform evolution.

Professional Qualifications:

• 7+ years of Product Marketing experience in enterprise/defense software, cloud/gaming platforms, SaaS, AI, analytics, supply chain, data platforms, digital twins, or related technology domains.
• Proven success developing product positioning and go-to-market strategies for complex technical products.
• Strong written and verbal communication skills with the ability to communicate effectively from executive leadership to technical practitioners.
• Experience developing: Product messaging, launch plans, Sales enablement content, Executive presentations, Thought leadership materials
• Demonstrated ability to work cross-functionally with Product Management, Engineering, Sales, and Executive Leadership.

Preferred Qualifications:

• Experience within the Department of War (DoW), Department of Defense (DoD), Intelligence Community, military services, defense contractors, or mission-focused government programs.
• Understanding of defense planning, operations, force design, logistics, acquisition, readiness, campaign analysis, war gaming, or mission command.
• Experience supporting classified, IL5/IL6, Secret, or mission-critical environments.
• Experience in the gaming industry, particularly large-scale simulation, strategy, real-time, MMO, or virtual world environments.
• Familiarity with Entity Component System (ECS) architectures and data-oriented design principles.
• Experience with modeling and simulation, digital twins, synthetic environments, or decision-support systems.
• Experience with distributed cloud computing, cloud-native architectures, microservices, event-driven systems, and hyperscale platforms.
• Familiarity with AI/ML, analytics, graph technologies, or agentic systems.
• PMP, PgMP, Scrum Master, PMI-ACP, or similar certifications.