Junor Business Systems Analyst (Entry Level, Remote, Summer 2027)

As a Junior Business Systems Analyst (BSA) at ICF, you will utilize your analytical and critical thinking abilities to address client challenges effectively. In this position, you will take ownership of project deliverables, operate in a dynamic and diverse setting, benefit from flexible work arrangements, and receive support from a management team dedicated to your professional development. The role requires advanced analytical and documentation skills within a digital development context, as well as the capacity to prioritize tasks, assume responsibility, manage multiple assignments, and collaborate efficiently in an Agile software development environment.

This is an entry-level, full-time position expected to begin Summer 2027. Work may be fully remote from any U.S. state. Pay is anticipated to be in the $60K range.

The Work

ICF provides comprehensive support to federal and state agencies in the development and management of their digital products. Typical engagements include modernization initiatives, operations and maintenance, and the development of new digital products that align with client objectives and goals.

Our digital delivery teams specialize in holistic support in the areas of project management, software development, UX/UI design, analytics, content strategy, content management, and product management. These multidisciplinary groups cooperate remotely to accomplish their work in accordance with agency goals. The Junior Business Systems Analyst will work collaboratively to connect these various disciplines through clear and concise communication and support projects with meticulous organizational skills.

Responsibilities:

• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems.
• Gather requirements by conducting interviews (with both internal and external stakeholders), reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems.
• Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users.
• Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle.
• Communicate effectively, both verbally and in writing, with team members and stakeholders who depend on this information to establish system requirements or organizational processes.
• Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback.
• Document user experience (UX) design discussions, write requirements in the team’s workspace, and breakdown requirements into user stories in the team’s issue log system.
• Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results.
• Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework.
• Provide recommendations for enhancing internal processes, accompanied by potential solutions.
• Collaborate with the Scrum Master and provide support as a backup when necessary.

Required Skills and Qualifications:

• A completed bachelor's degree by start date.
• Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements.

Preferred Skills:

• Proficiency with MS Office tools (Excel, Word).
• Proficiency with JIRA and Confluence or similar applications in support of Agile software delivery.
• Scrum Master/Agile certification or training.
• Excellent organizational and communication skills with meticulous attention to detail. Ability to follow-through, including the flexibility to perform in an ever-changing work environment.
• Strong analytical skills, especially business process analysis and diagraming using tools like Microsoft Visio or Mural.
• Ability to juggle multiple projects in a fast-paced environment and meet deadlines.
• Must be able to pass any required background check(s).

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: