Salesforce Business Analyst

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work: ICF seeks an experienced Salesforce Business Analyst to support the phased implementation of an enterprise grants management platform. The work includes modernizing the full grants lifecycle using Salesforce Agentforce Public Sector, integrating with government and legacy systems, and delivering capabilities through an Agile methodology.

Job Location: Remote, within the U.S.

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do:

• Engage government stakeholders and program offices to analyze current grants processes, identify pain points, and define requirements across the grants lifecycle.
• Translate business needs into user stories, acceptance criteria, workflows, and system requirements supporting configuration-first development using Salesforce Agentforce Public Sector.
• Facilitate requirements sessions and document common enterprise capabilities and program-specific variations.
• Prioritize and refine the product backlog with stakeholders, architects, developers, testers, and product leadership.
• Document process flows, requirements, business rules, data needs, integration requirements, user guides, and release-readiness artifacts.
• Support integrations and data exchanges with governmentwide, financial, identity, analytics, and legacy program systems.
• Assist with user demonstrations, acceptance testing, training, and adoption activities.
• Contribute to security, privacy, records management, Section 508, and Authority to Operate documentation.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, demonstrations, and retrospectives.
• Support lifecycle and release-readiness reviews by confirming requirements traceability, stakeholder approval, and completion of required deliverables.

Basic Qualifications:

• 3+ years of information technology or business analysis experience, including experience supporting at least one Salesforce implementation.
• 3+ years of experience gathering and documenting requirements, developing user stories and acceptance criteria, mapping business processes, and supporting backlog refinement.
• 3+ years of experience using Agile delivery tools, such as Jira or Trello, and Microsoft Office applications.
• Associate's degree
• Ability to obtain and maintain a federal Public Trust.
• U.S. citizenship is required.
• Must reside in and be authorized to work in the United States. All work must be performed within the United States.

Preferred Qualifications:

• Bachelor’s degree in information technology, business, public administration, or a related field.
• Experience supporting federal government clients and enterprise modernization initiatives.
• Knowledge of federal grants management processes and the grants lifecycle.
• Familiarity with Salesforce Agentforce Public Sector and configuration-first implementation approaches.
• Salesforce Business Analyst or Administrator certification, or meaningful Salesforce Trailhead achievement.
• Experience supporting federal security, privacy, accessibility, records management, and ATO requirements.
• Experience with data mapping, migration, reconciliation, and integrations between Salesforce and external systems.
• Familiarity with human-centered design, user acceptance testing, and organizational change management.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.
• Organized, detail-oriented and able to prioritize and multitask.

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: