Salesforce Business Analyst (Public Trust)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work: ICF seeks an experienced Business Analyst to supporta Salesforce Center of Excellence programfor one of our government clients. The Business Analyst will work closely with federal stakeholders, product owners, technical teams, and program leadership to analyze business needs, document requirements, support solution design, and help ensure successful delivery ofSalesforcecapabilities. The role requires strong analytical, communication, documentation, and stakeholder engagement skills in a federal Agile delivery environment.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do:

• Engage with federal stakeholders to understand current business processes,identifypain points, and gather functional and non-functional requirements.

• Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities.

• Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog.

• Facilitaterequirementsdiscussions, working sessions, stakeholder interviews, and backlog refinement activities.

• Create andmaintaincomprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables.

• Support testing activities by helping define test scenarios,validaterequirements, review defects, and ensure delivered functionality aligns with stakeholder expectations.

• Assistin preparing and delivering user training, job aids, andadoptionmaterials to support effective use of project tools and processes.

• Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies.

• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.

• Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables areaccurate, complete, and aligned with client standards.

• Contribute tocontinuous process improvement byidentifyingopportunities to streamline workflows, improve documentation, and enhance stakeholder engagement.

What You Will BringWithYou:

• 3+ years of work experience in Information Technology, including at least one Salesforce project.

• 3+ years of experience and provenproficiencywith Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.

• 1+ years of experience delivering user training or creating technical documentation.

• Candidate must have a Public Trust or an Active Secret clearance

• U.S. Citizenship is required due to federal contract requirements

• Candidate mustresidein the U.S.,be authorized towork in the U.S., and all work must be performed in the U.S.

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like YouToBringWithYou:

• Experience working with federal government clients or large-scale government programs.

• Familiarity with emergency management, crisis response, continuity, resilience,grantsmanagement, case management, compliance, or related mission-support environments.

• Experience supporting systems modernization, application development, data management, reporting, or workflow automation projects.

• Experience with Agile delivery frameworks, including Scrum orSAFe.

• Experience supporting user acceptance testing, defect triage, release planning, and production deployment activities.

• Experience developing training materials, standard operating procedures, job aids, or other end-user support documentation.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.

• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

• Organized, detail-orientedand able to prioritize and multitask.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: