Technical Support Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Technical Support Specialist at ICON, you will be essential in providing technical assistance and support to ensure the smooth operation of our clinical systems and technologies.

What You Will Do:

Your role will involve delivering scientific operations work to a high standard, working closely with your team and stakeholders.

Key responsibilities include:

• Manage CAP, NGSP, and local PT/EQA programs, including sample ordering, distribution, result evaluation, investigation of unsatisfactory performance, and maintenance of compliance records.
• Coordinate and maintain Alternative Assessment (AA) and correlation studies to ensure ongoing compliance with CAP/CLIA and laboratory quality requirements.
• Act as the laboratory lead for Environment, Safety & Health (ESH) programs, ensuring compliance with applicable regulatory requirements, company policies, and industry standards.
• Serve as the laboratory focal point for radiation safety, chemical safety, biosafety, and occupational health programs, including risk assessments, incident investigations, safety inspections, and corrective action follow-up.
• Maintain laboratory ESH documentation, safety permits, chemical inventories, SDS management, waste management records, and employee safety training records.
• Partner closely with the Facilities team to maintain a safe, compliant, and audit-ready laboratory environment, including support for internal audits, sponsor audits, CAP inspections, and regulatory inspections.
• Coordinate laboratory safety committees, emergency response preparedness, workplace inspections, and ESH improvement initiatives.
• Oversee REES temperature monitoring system management, including user administration, alarm management, investigation follow-up, change control, and system compliance.
• Manage laboratory environmental monitoring activities and support qualification, maintenance, and compliance activities for laboratory infrastructure and critical systems.
• Coordinate temperature mapping, qualification, monitoring, calibration, and compliance activities for laboratory refrigerators, freezers, incubators, environmental chambers, and other temperature-controlled equipment.
• Maintain laboratory equipment inventories, calibration schedules, preventive maintenance records, and qualification documentation to ensure continuous compliance.
• Support document control, archive management, new test implementation activities, regulatory inspections, and continuous quality improvement initiatives.

Your Profile:

You will bring relevant scientific operations experience, along with the following qualifications and skills.

Required qualifications and experience:

• Degree in Medical Laboratory Science, Biology, Biotechnology, Pharmacy, Life Sciences, Environmental Health & Safety, or a related discipline.
• Experience in a Clinical Laboratory, Central Laboratory, Bioanalytical Laboratory, QA, Laboratory Compliance, or ESH environment.
• Familiarity with CAP, CLIA, GCP, GLP, ISO 15189, PT/EQA, REES, laboratory equipment management, biosafety, chemical safety, occupational health, and environmental compliance programs.
• Experience managing laboratory temperature monitoring systems, equipment qualification, calibration programs, and audit/inspection readiness is highly preferred.
• Strong organizational skills with the ability to manage multiple compliance, quality, and ESH-related activities simultaneously.
• Effective written and verbal communication skills in English and Chinese.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply