Senior Software Engineer

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/lifebalance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

This role, will design, implement, and optimize AI, Automation & Integration solutions for client MarTech ecosystems and delivery practice workflows. Via complex analyses of processes, pain points, platform capabilities and requirements, Sr. Software Engineer will identify system components and develop the design and functional specifications for scalable AI, Automation and Integration solutions as well as oversee the implementation and maintenance of deployed automations.

This role combines technical expertise in AI, Automation & Integration tools with strategic oversight to drive efficiency, scalability, and operational excellence. The ideal candidate will possess deep experience in scripting, AI and Automation frameworks, RPA, and architecture design, along with the ability to lead cross-functional projects and mentor junior engineers and cross functional project team members.

Sr. Software Engineer is a proficient and inclusive leader adept at balancing both people and results while fostering achievement of objectives. Will work closely with other team leads to establish clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.

By infusing ICP core values of Curiosity, Collaboration, Adaptability, Focus, Creativity, Trust, and Inclusivity into their leadership approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.

WHAT YOU WILL BRING:

Requires a Bachelor’s degree in Computer Science, Engineering or related field. Minimum of 7 years' experience in automation engineering, system integration, robotics, control system design and analysis, with at least 3 years in an architectural capacity. Proven expertise in designing and implementing scalable automation frameworks. Proven experience as an RPA developer or similar role, or any combination of education and experience, which would provide an equivalent background. Familiarity with marketing operations and technology, digital commerce and/or creative technologies.

Preferred Skills, Capabilities and Experiences:

• Proficiency in scripting languages such as Python, VB.NET, C#
• Expert in Azure Deployment and Services
• Proficiency in RPA tools like UiPath, Blue Prism, Workato, or Automation Anywhere
• Strong knowledge of software development principles and programming languages
• Experience in process analysis, design, and implementation
• Preferred experience in MarTech ecosystems
• Excellent problem-solving and troubleshooting skills
• Strong communication and leadership skills
• Must be able to work independently and remain flexible in a fast-paced environment
• Experience working in an Agile environment
• Knowledge of cloud platforms (Azure, AWS, or GCP) and infrastructure-as-code (Terraform or CloudFormation).
• Added experience integrating DAM, PIM, or CMS platforms using APIs, middleware, or SDKs.
• Hands-on experience with AI/ML frameworks (e.g., TensorFlow, PyTorch, OpenAI, Azure Cognitive Services) for automation use cases.
• Understanding of GenAI applications for metadata QA, content optimization, and intelligent search.
• Familiarity with API management platforms (e.g., MuleSoft, Apigee) and best practices for secure, scalable integrations.
• Ability to bridge automation + AI by embedding machine learning models into RPA and workflow automations.

Someone who exemplifies our ICP Values:

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity we stand strong together.