Customer Success Manager

Ideals · Document Management · 2 hours ago
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Location
Remote (Ukraine)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Ideals scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Ideals

Ideals is a global B2B SaaS product company offering virtual data room software for secure document sharing in transactions. Its job ads seek account executives, business development managers, sales development representatives, customer support representatives and product managers across offices in Europe, North America and Asia. The company is headquartered in Paris, France.
idealsvdr.com · HQ: Paris, France · Document Management · 501-1000 employees
Backed by Fajr Capital

Join Ideals, a leading global B2B SaaS product company, as a Customer Success Manager. In this role, you will be the trusted advisor for 180-200 clients, guiding them through onboarding, adoption, renewal, and growth. You will collaborate with various teams and have the opportunity to shape the future of our products. This remote position offers flexibility, a home workplace budget, and access to numerous growth and well-being benefits.

Missions

  • Onboard new clients, learn their goals, and run kick-off trainings.
  • Build strong, long-term relationships through regular contact, account reviews, and quick support.
  • Lead renewals, upgrades, and new contracts, preparing proposals and supporting materials.
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