Logistics Specialist

JOB SUMMARY

The role is responsible for managing daily logistics operations, including import/export customs clearance. This position supports the manager in managing end-to-end logistics operations at the Taiwan 3PL warehouse and provides daily operational support for the Reference Lab LOB across the Taiwan region. The role ensures efficient inbound/outbound coordination, accurate inventory and system transactions, compliant documentation, and stable service delivery to meet business and customer requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Import/Export & Customs Clearance

• Prepare and manage import/export documentation and customs declarations
• Coordinate with customs brokers, freight forwarders, and relevant parties
• Ensure compliance with local regulations and timely clearance of shipments

2. Return & Repair Logistics Management

• Handle return shipments of defective instruments and spare parts
• Coordinate with headquarters or repair centers for logistics arrangements
• Track and monitor return and repair status

3. Warehouse & Inventory Management

• Oversee daily warehouse operations (receiving, shipping, storage management)
• Maintain and adjust inventory records in the system
• Execute inventory write-off (scrap) procedures
• Conduct month-end inventory counts and discrepancy analysis

4. Reporting & Cost Control

• Prepare and verify logistics-related reports
• Manage expense applications, billing reconciliation, and issue resolution
• Support cost control and optimization initiatives

5. Local Procurement & Replenishment

• Handle local purchasing of goods and coordinate with suppliers
• Plan and manage inventory replenishment based on demand

6. Issue Resolution & Customer Complaints Handling

• Manage logistics-related issues, including:
  • Damaged goods during transportation
  • Short shipments
  • Incorrect deliveries
• Coordinate with internal teams and logistics providers to investigate and resolve issues
• Provide timely updates and solutions to customers

7. Day-to-Day Operations for Reference Lab - Taiwan Region

• Verification of shipping documents for exportation
• Update daily tracker to make sure shipment arrival on time without delay
• To be the main point of contact between internal and external stakeholders which includes shipment pick-up arrangements, following up on shipment status and be the point of escalation when there is any delay
• Arranging inbound shipments for lab consumables and packaging materials for exportation
• Work closely with Import/Export Team on regulatory procedures

EDUCATION:

Bachelor degree or above (Logistics, Business, or related fields preferred)

EXPERIENCE:

4+ years of related experience with at least 2 years in logistics, warehouse, or import/export operation.

REQUIRED SKILLS AND ABILITIES:

• Basic English reading and writing skills
• Strong computer skills with Microsoft including Word, Excel and Power-Point.
• Good time management and teamwork spirit
• High willingness to take new challenge and work under pressure
• SAP experience is a plus.
• Detail-oriented with strong accuracy in data handling
• Strong communication and coordination skills
• Problem-solving ability with a proactive mindset
• Ability to manage multiple tasks and meet deadlines

WORK ENVIRONMENT:

Normal office environment

WHY IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.