Head of Engineering

About the Role

Igloo is expanding its product engine and establishing a dedicated Tech Solutions hub in Pune. We are looking for a hands-on Lead Solutions Architect & Site Lead to drive platform architecture, govern technical design, and manage our multidisciplinary engineering organization in India.

In this dual-impact role, you will balance deep technical ownership-reviewing architecture, guiding system design, and auditing code-with people leadership across Engineering, QA, DevOps/SRE, and Integration teams. You will ensure our high-throughput insurance and direct-to-consumer platform remains scalable, secure, and resilient.

Key Responsibilities:

Architecture & System Design

• Architect, design, and govern high-availability, microservices-based platform solutions for global direct-to-consumer and partner-facing lines of business.
• Conduct architecture, design, and code reviews; establish quality benchmarks, security controls, and robust release mechanisms.
• Stay hands-on with system design and technical troubleshooting, guiding engineers through complex algorithmic and infrastructural challenges.

Team & Site Leadership

• Lead overall strategy, capacity planning, and operating rhythm for the Pune technology hub.
• Recruit, mentor, and scale multidisciplinary teams across backend, frontend, QA, DevOps/SRE, and platform integration.
• Drive engineering culture, career pathing, succession planning, and retention initiatives across the India site.

Product Delivery & Operations

• Partner with global product, architecture, and business teams (UAE, India, China) to align platform roadmap with technical execution.
• Collaborate with DevOps/SRE and QA to optimize CI/CD pipelines, cloud environments, observability, and incident response SLAs.
• Leverage AI productivity tools responsibly for code synthesis, testing, documentation, and technical analysis.

Requirements

Required Qualifications

• Experience: 15+ years in software engineering, solution architecture, and technical management within product-native environments.
• Technical Depth: Hands-on experience designing, building, and operating integration-heavy web platforms and distributed microservices.
• Tech Stack: Proficiency in Go (Golang), Python (Django), Vue.js, REST APIs, cloud infrastructure (AWS/GCP/Azure), and database design.
• People Leadership: Proven track record of hiring, growing, and leading multi-functional engineering teams (Dev, QA, DevOps).
• Operational Mastery: Solid background in site reliability engineering (SRE), production incident management, security compliance, and continuous delivery.
• Global Collaboration: Outstanding communication skills with experience operating across international cross-functional teams.

Preferred Experience

• Direct background in InsurTech, FinTech, e-commerce, or high-volume transactional platforms.
• Hands-on implementation of AI-assisted software development workflows.