Dispatcher

Work Schedule Comments: Typically, Monday-Friday 8am-5pm / Weekends as Needed

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching
• Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure
• Apply any additional charges including and notify customer service of changes
• Actively participate in driver recruiting and retention
• Request rail billing
• Processes ATP’s and Non-Productive pay. Review preliminary payroll
• Oversee drivers HOS and ELD updating
• Manage roadside repair
• Oversee and manage Rail/Port pins - reservations - LFD
• Operating with a sense of urgency while handling challenging environments

Knowledge/Skills Required:

• Minimum one year of trucking industry dispatch experience
• Data entry skills; Good communication and organizational skills
• Intermodal experience preferred
• DOT Regulations; Hazardous Materials
• Computer literate
• Ability to multi-task