Global Collections Specialist

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com

As Global Collection Specialist you will oversee the end-to-end process of collecting payments from impact.com customers, focusing on mid/higher-value accounts, regional portfolios, and newly acquired entities.

This role supports the Global Collections Team in implementing new initiatives that improve long-term operational excellence in Accounts Receivable and reports to the Global Collection Manager.

What You'll Do

• Manage collection efforts for high-value and complex accounts across multiple regions.
• Support integration of acquisitions into existing AR processes and assist with transitional collections.
• Conduct creditworthiness reviews and ongoing risk assessments for significant accounts.
• Manage escalated disputes, bankruptcies, and external collections agency relationships.
• Assist in preparing aging reports, monthly analytics, and key AR metrics.
• Evaluate and propose improvements to collection procedures aligned with business growth.
• Support internal and external audit requirements by providing reports, reconciliations, and analysis.
• Serve as a backup resource for Analysts and the Collections Team as needed.
• Participate in AR process improvement projects (AI Driven Automation, AR campaigns, Netsuite enhancements).
• Other duties as assigned to support department OKRs and ensure best-in-class AR practices.

What You Bring

• 5+ years of solid AR and collections experience, ideally with exposure to large or complex portfolios.
• Degree or Diploma in Finance, Business Administration or similar
• Experience with ERP/accounting systems such as: Netsuite or similar
• Saas Experience Desirable
• Advanced Excel skills (Pivot tables, VLOOKUP/XLOOKUP, Reporting and analysis)
• Experience in AI-driven automation and process improvement initiatives
• Experience in handling escalations, bankruptcies, and working with external collection agencies.
• Strong analytical skills with the ability to prepare detailed reports and provide insights to management.
• Demonstrated ability to work independently in a high volume corporate or B2B collections environment, prioritize tasks, and meet deadlines.
• Positive attitude, adaptability, and ability to perform under pressure while maintaining confidentiality.

Benefits and Perks

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Note: Benefits may vary by location and are subject to local regulations.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors

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