Customer Service Associate
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 22, 2026.
Our Inventory Management and Distribution (IMD) Associates communicate daily with our partner hospitals regarding blood product inventory and patient needs. Associates document orders and prepare shipments of life-saving blood products for delivery to our hospital clients as well as emergency and restocking deliveries to other ImpactLife locations.
This is a full-time position 30 to 39 hours per week position working 2 pm to 10 pm with E/O weekend rotation.
Associate responsibilities can include:
Fill routine and emergency orders while following appropriate procedures ensuring accurate order entry and fulfillment.
Provide excellent customer service to clients.
Maintain positive and professional communications.
Assist hospital personnel with inquiries.
Track and rotate inventory of blood products.
Investigate and resolve customer concerns.
What does it take to change the world?
High school diploma or equivalent is required.
Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
Must have excellent organizational skills and be able to handle multiple priorities effectively.
Working knowledge of computers.
Must have a valid driver’s license.
Must have REAL ID.
Must be able to operate Blood Center vehicles.
Physical requirements include the ability to stand, sit, and maintain regular and reoccurring physical exertion such as reaching, bending, and lifting for extended periods of time.
Must be able to lift up to 50 pounds.
Pre-employment background check, drug screen, and motor vehicle report are required.
What does this change mean for you?
Industry leading pay rates including shift premiums and weekend pay
Paid training
Advancement opportunities
On Demand Pay
An opportunity to make a difference in your community
An excellent benefit package:
Generous paid time off that begins to accrue on your first day of employment.
Medical, Dental, and Vision insurance plans
Free Life Insurance
401K with employer match
Health Savings Account
Flexible Spending Account
Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
Doctor on Demand
Employee Referral Bonus Program
Tobacco Cessation Reimbursement
Health Club Reimbursements
Employee Savings Programs for discounts on various goods and services
For more information on our benefits click this link or copy and paste it into your web browser: https://flimp.live/ImpactLifeBenefitShowcase#welcome
If you are ready to be part of an organization where your values align with our mission, we invite you to apply now and commit to making a meaningful difference.
Some jobs change your life. Others change the world. At ImpactLife, we do both.