2032 Senior Salesforce Developer

Position: Senior Salesforce Developer

Location: Remote from LATAM

Contract Type: Full-time vendor (Contract directly with In All Media)

Time Zone Alignment: US Central Time (CT) overlap (6+ hours)

About In All Media

In All Media is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.

Contract Details: This is a 100% remote contractor position open to talent anywhere in LATAM. Your contract and engagement will be directly managed with In All Media.

Project Overview

This engagement focuses on modernizing, scaling, and maintaining an enterprise Salesforce Service Cloud environment. The core objective is to deliver high-impact business functionality, build modular interface components, enhance overall system performance, and establish robust third-party API integrations to support core business processes.

Key Responsibilities

• Custom Development & Component Architecture: Design, build, and maintain scalable custom solutions using Apex and Lightning frameworks, leveraging Lightning Web Components (LWC) as the primary development standard while supporting legacy Aura and Visualforce components.
• Service Cloud & Lead Routing Automation: Develop and optimize Salesforce Service Cloud solutions, focusing on advanced Omni-Channel features including presence management, agent capacity rules, and automated work routing architectures.
• API & System Integrations: Build and maintain fault-tolerant, high-throughput integrations connecting Salesforce with external enterprise platforms using Salesforce REST APIs, Bulk APIs, and Metadata APIs.
• Third-Party & Telephony Ecosystems: Integrate third-party SaaS applications, AppExchange packages, and Computer Telephony Integration (CTI) / digital messaging frameworks into the core CRM.
• Agile Execution & Delivery: Independently execute technical tasks within active Agile/Scrum delivery sprints, conducting thorough unit testing and participating in cross-functional technical alignment.

Must-Have Skills

• Experience Level: 5+ years of hands-on professional experience in Salesforce backend and frontend development within enterprise ecosystems.
• Core Development Stack: Demonstrated mastery of Apex (Triggers, Controllers, Batch/Async Apex) and Lightning Web Components (LWC).
• Salesforce Service Cloud Expertise: Deep practical experience configuring and customizing Service Cloud features, specifically Omni-Channel routing logic, capacity models, and presence configurations.
• API & Data Integrations: Proven track record building direct integrations with external platforms utilizing Salesforce REST APIs, Bulk APIs, and Metadata APIs.
• Legacy Component Support: Working knowledge of Aura components and Visualforce pages for legacy code maintenance and refactoring.
• Agile Delivery: Familiarity with Agile software development methodologies, sprint planning, and task execution tracking in tools like JIRA.

Nice-to-Have Skills

• Telephony & CTI Integrations: Experience integrating Computer Telephony Integration (CTI), VoIP, or digital messaging platforms into Salesforce.
• Salesforce Platform Certifications: Salesforce Certified Platform Developer I/II, Service Cloud Consultant, or JavaScript Developer I.
• Governor Limit Optimization: Experience designing asynchronous queue pipelines, rate-limiting algorithms, and bulkified triggers to navigate Salesforce governor limits under heavy payload volumes.

Time Zone & Collaboration

This role requires a minimum overlap of 6 hours with US Central Time (CT) business hours during a standard 8-hour workday to collaborate effectively with distributed engineering teams.

Language

All interviews, technical documentation, daily team syncs, and operational communications will be conducted in English.