Technical Support Officer

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Employment Type: Contractual employment

Responsibilities

• Provide technical support operations across the organization, ensuring optimal performance and uptime of IT systems and services.
• Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.
• Deliver end-user support onsite, remotely, and over the phone for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, email clients, browsers, and business applications.
• Manage service desk operations, including ticket handling, shift coordination, escalation management, and vendor coordination.
• Install, configure, and support VPN connectivity for external client terminals through PSX LAN, fiber leased lines, and internet-based connections.
• Perform hardware, software, and network diagnostics to identify and resolve technical problems efficiently.
• Support Active Directory, Domain Controllers, Exchange Server, and user account management activities.
• Ensure endpoint security compliance, antivirus management, and system hardening practices.
• Maintain IT asset inventory, documentation, and operational procedures.
• Assist in system upgrades, patch deployments, backups, and recovery activities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2-4 years of experience in technical support, IT operations, or a related role.
• Strong technical knowledge of Active Directory, Domain Controllers, and Exchange Server administration.
• Proficiency in Windows Operating Systems and Microsoft Office Suite.
• Experience in VPN setup, configuration, customization, and secure remote connectivity solutions.
• Hands-on experience in troubleshooting hardware, software, and networking issues.

Preferred Skills

• Knowledge of endpoint security tools and system hardening practices.
• Familiarity with networking concepts including LAN/WAN, TCP/IP, DNS, and DHCP.
• Experience with IT ticketing and service desk management tools.
• Understanding of backup and recovery procedures.
• Ability to diagnose and resolve system performance and boot/recovery issues.

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.