IT Support Analyst

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

  This is an in-office role, five days per week with the option to work from home on Thursdays. 

We are based literally a 30-second stroll from Farringdon station. 

The Role

Indeed Flex is seeking an experienced IT Support Analyst to join the Internal Systems team. This role will provide essential IT support to our internal and partner end-users, managing platforms and technologies while driving continuous process and technology improvements. Within our state-of-the-art facilities, this role will work closely with key stakeholders and subject matter experts across all departments to research and resolve system issues, prioritise and resolve case backlogs, collect requirements, document user profiles, provision systems, enforce internal policies, and communicate system-related updates to employees.

What you’ll be doing

• Provide IT technical support to internal employees and partner end users.
• Proactively monitor support activities, applications, and escalations to maintain a strong customer service environment focused on preemptive problem resolution.
• Manage end-user support queries via company communication channels, ensuring all requests are properly documented, appropriately prioritised, and that end-users and stakeholders are kept up to date.
• Enforce IT standards, policies, practices, and procedures company-wide, advocating for security and privacy.
• Provide technical knowledge to colleagues and end-users regarding hardware, software, telephony, and internal business systems or processes.
• As a primary administrator for key software, you will be responsible for overseeing the software's overall health, managing user access and permissions, and configuring the system to align with business needs.
• Facilitate external support engagement with the parent company and vendor support teams when problems cannot be resolved in-house.
• Coordinate with global support personnel and colleagues to ensure support coverage across multiple time zones, global/local team KPI and SLA adherence, and quarterly projects.
• Assist with projects across the corporate infrastructure and software development, including training and updates.

What you'll need

• Proven experience in IT Support 
• Experience managing systems/applications as an Application Manager or primary administrator
• Familiar with business technologies such as Slack, Salesforce, Okta, Windows and Mac OS, Google Workspace usage and administration.
• Experience with adhering to service SLA and KPI performance metrics.
• Demonstrate excellent written and verbal communication skills for professional and friendly interaction with co-workers and customers.
• Passionate about technology enablement and delivering an exceptional user experience.
• Proactively seek out and recommend ways to continuously improve technology, systems, and personal skills development.
• Self-starter, energetic, strong organisational skills, and ability to prioritise workload.
• Excellent customer service skills to understand issues and provide solutions in a friendly, easy-to-understand manner.
• Demonstrate strong listening skills and empathy.

What you’ll get

• £30,000 to £40,000 salary per annum
• Performance bonus
• 25 days holiday + Duvet days (½ day off every quarter)
• Free lunch in office
• Cycle to work scheme
• Private Medical Healthcare
• Dental Plan
• Discounted gym membership
• Day off on your birthday
• Perkbox - discounts and goodies on some of your favourite brands

About Us

We’re helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.  This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.