App Ops Support Specialist

As part of the Financial Institutions Group, within the Applications Operations team, the Application Support Engineer (AppOps) will join a supportive and flexible environment that encourages thinking outside of the box. Working with other members of the Technical Operations team, you will be responsible for the installation, configuration, operation, and maintenance of our Azure & Windows Servers environments. The ideal candidate will be capable of analyzing and solving complex production issues and performing root cause analysis.

This position is responsible for the technical operations of the FCRM (Financial Crime Risk Management) product suite, which supports our financial client’s access to effectively perform their jobs, run their bank, make critical business decisions, update OFAC, and be alerted when wire frauds and financial crimes occur.

What you will do:

• Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation
• Discuss technical issues with business analysts and developers
• Build and optimize SQL and Splunk queries to run large databases efficiently
• Analyze network issues, understand the flows and dependencies, and discuss it with the Network engineers
• Install, configure, and maintain Azure based cloud as well as Microsoft Internet Information Services (IIS) environments
• Perform Root Cause Analysis
• Participate in application performance testing and troubleshooting across whole software and hardware stack
• Perform technical evaluation of the defects and understand the impact of changes across the application
• Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
• Discuss aspects of the design with architects, team leads, and business analysts to check understanding and raise concerns
• Work on a rotational on-call basis

Experience you will need to have:

• 5+ years of experience supporting Windows based environments
• 5+ years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)
• 3+ years of experience working with cloud-based architectures: Azure, AWS, TKGI
• 3+ years of experience using monitoring tools such as Dynatrace, Splunk, Grafana or similar
• Excellent communication skills - leading meetings and troubleshooting sessions
• Strong troubleshooting and problem-solving skills
• Bachelor’s degree in Information Technology or related fields

Experience that would be great to have:

• Certified Azure Administrator AZ-104 or Azure Fundamentals
• Knowledge of CI/CD (Continuous Integration/Continuous Delivery) processes
• Experience with Harness or Nexus
• Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk)
• Experience working in the financial services or banking industry
• Ability to multi-task; demonstrating flexibility to easily adapt to changing business priorities