Technical Consultant

PEP+ Professional Services Technical Consultant

Job Summary

The PEP+ Professional Services Technical Consultant is a specialized payments technology professional responsible for the implementation, configuration, customization, and ongoing support of the Fiserv PEP+ ACH payment processing platform in enterprise mainframe environments. This role works directly with financial institution clients, internal delivery teams, and product stakeholders to deliver secure, compliant, and high-performance ACH processing solutions.

This position requires hands-on experience with Fiserv PEP+ and deep expertise in ACH processing, NACHA rules, and mainframe technologies.

Key Responsibilities

PEP+ Implementation & Delivery

• Lead and support Fiserv PEP+ installations, upgrades, migrations, and conversions
• Configure and customize PEP+ modules to support ACH origination and receipt
• Support SEC codes including PPD, CCD, CTX, WEB, TEL, and related processing scenarios
• Plan and execute parallel testing, cutover activities, and production go-lives

• Develop, analyze, and support solutions using COBOL, JCL, DB2, VSAM, and z/OS utilities
• Troubleshoot batch processing, job scheduling, abends, and performance issues
• Support integrations between PEP+ and upstream/downstream systems (core banking, fraud, OFAC, reporting)

• Apply expert knowledge of NACHA operating rules, ACH file layouts, validations, and exception handling
• Support returns, NOCs, reversals, prenotes, and settlement balancing
• Assist clients with compliance impacts and ACH rule change implementation

• Diagnose and resolve PEP+ processing failures, data integrity issues, and scheduling problems
• Perform root cause analysis and recommend corrective and preventative actions
• Optimize PEP+ processing for high-volume ACH environments

• Gather and document business and functional requirements
• Design end-to-end ACH workflows aligned with client operating models
• Act as a trusted technical advisor, translating complex PEP+ concepts for business, operations, and compliance teams
• Produce technical documentation, implementation guides, and runbooks

Experience

• 5-7+ years of experience in payment technologies
• Hands-on experience with Fiserv PEP+ (required / must-have)
• Proven experience supporting ACH processing in mainframe environments

• Strong proficiency in COBOL, JCL, DB2, VSAM, and z/OS
• Deep understanding of ACH processing, NACHA rules, and SEC codes
• Experience troubleshooting batch processing, scheduling, and settlement issues
• Familiarity with encryption, certificates, and secure file transmission is a plus

• Bachelor’s degree in Information Technology, Computer Science, Finance, or a related field (or equivalent experience)

• Strong client-facing consulting experience
• Excellent communication and documentation skills
• Ability to manage multiple workstreams and priorities
• Comfortable working independently or within cross-functional delivery teams

• Experience with PEP+ Exchange, PEP+ Direct APIs, and PaymentView Navigator
• Background supporting large financial institutions or high-volume ACH operations